A conversational AI platform that allows users to create and interact with AI-powered chatbot characters for entertainment, education, and creative purposes. The service enables users to chat with both pre-made characters and custom characters created by the community, with conversations powered by large language models. Their policies are significant for consumers as they govern how personal conversations and user-generated character content are handled, stored, and potentially used for AI training purposes.

4 Documents
50 All provisions 25 High severity 21 Medium severity 4 Low severity
0 Changes · 12 mo
Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
14 provisions · 8 high · 5 med
Liability Limitation
6 provisions · 4 high · 2 med
Data Sharing
5 provisions · 5 med
Content Moderation
5 provisions · 1 high · 2 med
Data Retention
4 provisions · 2 high · 2 med
Data Usage
3 provisions · 2 high · 1 med
Account Control
2 provisions · 2 med
Enforcement Actions
2 provisions · 1 high · 1 med
Policy Changes
2 provisions · 2 med
Data Collection
2 provisions · 1 high · 1 med
Quick Facts
Arbitration: Mandatory
AI Training: Disclosed (high impact)
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High Wellbeing and Self-Harm Content Prohibition

This provision has direct relevance to user safety, particularly for minor users, and engages ongoing public and regulatory scrutiny of social and AI platforms regarding mental health content moderat…

High Prohibited Content: Sexual Content and Child Safety

The explicit prohibition on child exploitation material and grooming reflects mandatory legal obligations under federal law and directly implicates the platform's CSAM reporting duties to the Nationa…

High Law Enforcement Referral and Permanent Ban

The provision asserts broad enforcement discretion including law enforcement referral without defining what constitutes a 'serious case' or describing any notice, appeal, or procedural safeguard for …

High Age Restrictions (13/16 Minimum)

The 16-year minimum for EU/EEA and UK users reflects stricter regulatory requirements under GDPR and UK GDPR for platforms processing children's data, and non-compliance with these restrictions creat…

High Broad User Indemnification

This indemnification clause is unusually broad, requiring users to cover all losses and expenses Character.AI incurs related to their use of the Services, including attorneys' fees, without any appar…

Document Coverage
Acceptableusepolicy Privacypolicy Responsibleai Termsofservice
Last change detected: Changes (12 months): 0 Documents monitored: 4 Provisions tracked: 50
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Documents

Character.AI Safety Center

Low

Character.AI's Safety Center is a public information page describing the company's approach to platform safety, with dedicated sections on parental oversight tools, content moderation, teen safety, and reporting mechanisms. The …

Last updated May 12, 2026 · Responsible ai
6 provisions 1 version captured Version history →

Character.ai Community Guidelines

Medium

This document establishes Character.AI's community guidelines governing user conduct and content creation on the platform. The guidelines authorize Character.AI to permanently suspend user accounts and report users to law enforcement …

Last updated May 11, 2026 · Acceptable use policy
8 provisions 1 version captured Version history →

Character.ai Privacy Policy

Medium

This document establishes Character.AI's data collection, use, and sharing practices for its AI chat platform. The policy authorizes the collection and use of chat messages, voice recordings, and inferred sensitive …

Last updated May 5, 2026 · Privacy policy
8 provisions 2 versions captured Version history →

Character.ai Terms of Service

High

This agreement establishes the terms governing use of Character.AI's platform, including interactions with AI characters and creation of user-generated content. The agreement grants Character.AI a permanent, irrevocable, worldwide license to …

Last updated May 5, 2026 · Terms of service
8 provisions 2 versions captured Version history →
📈 Policy Drift Analysis View all changes →

Low Severity Provisions (0)

No provisions found.

View all high severity provisions → Compare Character.AI with other platforms →

Applicable Regulations

EU AI Act
European Union
View official text ↗
CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
DMCA
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
UK GDPR
United Kingdom
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Character.AI documents does ConductAtlas track?

ConductAtlas tracks 4 Character.AI documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Character.AI made in the past year?

Character.AI has made 0 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Character.AI?

ConductAtlas has classified 50 provisions across Character.AI's tracked documents. 25 are rated high severity, 21 medium, and 4 low.

Can I get alerts when Character.AI changes their policies?

Yes. Monitor subscribers ($19/month) can add Character.AI to their watchlist and receive same-day email alerts whenever any tracked document changes.