Character.ai Terms of Service

This document is the Character.AI Terms of Service governing use of the Character.AI website and mobile application, operated by Character Technologies, Inc., with legal basis established through acceptance upon accessing or using the Services. The agreement states that users grant Character.AI a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, store, modify, exploit, and commercialize all user-submitted content and AI-generated content for any Character.AI-related purpose in any form or medium now known or later developed; the terms also authorize Character.AI to share content with third parties where deemed necessary or appropriate. The perpetual, irrevocable, sublicensable content license covering AI-generated outputs is broader than commonly observed in social media or creative platforms, and the indemnification clause places broad liability exposure on users for all losses arising from their use of the Services; the liability cap of $100 or amounts paid is notably low, and while the document asserts these limits globally, applicable law in certain jurisdictions (particularly EU/EEA) may limit enforceability of the warranty disclaimers and liability caps. The document engages COPPA and analogous frameworks through its minimum age restrictions (13 globally, 16 in EEA/UK), GDPR and UK GDPR through its EEA/UK-specific liability carve-out and age thresholds, and the FTC Act through its consumer protection implications; the mandatory arbitration clause with class action waiver and 30-day opt-out window engages Federal Arbitration Act considerations and may face enforceability scrutiny in jurisdictions that disfavor such waivers. Material compliance considerations include the AI-specific content moderation obligations, the treatment of generated content ownership alongside the broad license grant, and the document's explicit exclusion of users under 13 (or 16 in EEA/UK), which triggers platform-level obligations under COPPA and the EU's age-appropriate design requirements.