A conversational AI platform that allows users to create and interact with AI-powered chatbot characters for entertainment, education, and creative purposes. The service enables users to chat with both pre-made characters and custom characters created by the community, with conversations powered by large language models. Their policies are significant for consumers as they govern how personal conversations and user-generated character content are handled, stored, and potentially used for AI training purposes.

4 Documents
55 All provisions 25 High severity 22 Medium severity 8 Low severity
39 Changes · 12 mo
Jul 19, 2026 Last change

High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
20 provisions · 1 high · 15 med
Data Collection
14 provisions · 4 high · 7 med
Content Moderation
11 provisions · 3 high · 7 med
Acceptable Use
11 provisions · 8 high · 3 med
Data Sharing
11 provisions · 4 high · 5 med
Data Usage
10 provisions · 3 high · 3 med
Account Control
9 provisions · 2 high · 6 med
Restricted Content
8 provisions · 6 high · 2 med
Payment Fees
6 provisions · 3 high · 3 med
Intellectual Property
6 provisions · 4 high · 1 med
Quick Facts
AI Training: Disclosed (high impact)
Data Retention: Specified
Key Governance Provisions
High Parent receives weekly teen activity report

The report defines the precise scope of parental visibility — parents see time-on-platform and top Characters, establishing what is and is not disclosed to them on a recurring basis.

High Updated Terms effective in 30 days

Users who continue using Character.AI after the 30-day period are bound by the updated Terms of Service without any further affirmative acceptance step.

High Account deletion is permanent and irreversible

The permanent and irreversible nature of deletion means users cannot recover their data, Characters, or chat history once the action is taken.

High Safety violation results in 24-hour timeout

A community guidelines violation results in an automatic, time-limited suspension of chat access, affecting users' ability to use the service.

High Under-18 chat access restriction

Users under 18 will soon lose access to the core chat functionality of the platform.

Document Coverage
Acceptableusepolicy Privacypolicy Responsibleai Termsofservice
Last change detected: Jul 19, 2026 Changes (12 months): 39 Documents monitored: 4 Provisions tracked: 55
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Documents

Character.AI Safety Center

Low

Character.AI gives parents of teen users a weekly report showing how long their teen was on the platform and which Characters they used most. A parent can only access this …

Last updated May 12, 2026 · Responsible ai
5 provisions 2 versions captured Version history →

Character.ai Community Guidelines

Medium

This document establishes Character.AI's community guidelines governing user conduct and content creation on the platform. The guidelines authorize Character.AI to permanently suspend user accounts and report users to law enforcement …

Last updated May 11, 2026 · Acceptable use policy
8 provisions 20 versions captured Version history →

Character.ai Privacy Policy

Medium

This document establishes Character.AI's data collection, use, and sharing practices for its AI chat platform. The policy authorizes the collection and use of chat messages, voice recordings, and inferred sensitive …

Last updated May 5, 2026 · Privacy policy
8 provisions 22 versions captured Version history →

Character.ai Terms of Service

High

Character.AI's terms govern how you use the platform and make clear that the AI chatbot is not a professional and its responses should be treated as fiction, not advice. Your …

Last updated May 5, 2026 · Terms of service
8 provisions 22 versions captured Version history →
📈 Policy Drift Analysis View all changes →

High Severity Provisions (22)

View all high severity provisions → Compare Character.AI with other platforms →

Applicable Regulations

EU AI Act
European Union
View official text ↗
CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
DMCA
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
UK GDPR
United Kingdom
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Character.AI documents does ConductAtlas track?

ConductAtlas tracks 4 Character.AI documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Character.AI made in the past year?

Character.AI has made 39 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Character.AI?

ConductAtlas has classified 55 provisions across Character.AI's tracked documents. 25 are rated high severity, 22 medium, and 8 low.

Can I get alerts when Character.AI changes their policies?

Yes. Monitor subscribers ($4.99/month) can add Character.AI to their watchlist and receive same-day email alerts whenever any tracked document changes.