Character.ai Community Guidelines

This document establishes Character.AI's community guidelines governing user conduct and content creation on the platform. The guidelines authorize Character.AI to permanently suspend user accounts and report users to law enforcement for violations classified as serious. Users under 18 are served a restricted AI model with limited character availability designed to filter sensitive content, while a Parental Insights feature permits parents to receive weekly activity reports when activated through account settings.

This document is Character.AI's Community Guidelines, an acceptable use policy governing user conduct and content creation across the Character.AI platform, operating alongside the company's Terms of Service. The guidelines assert that users must not post content involving child sexual abuse material, real-world violence, extremist ideologies, harassment, impersonation, defamatory content, or illegal activity facilitation, and the terms state that violations may result in content removal, account suspension, permanent bans, or referral to law enforcement. Notably, the guidelines prohibit users from seeking or providing medical, legal, financial, or tax advice through the platform, which is operationally distinct in that it places an affirmative obligation on users rather than merely disclaiming platform liability for such content. The document discloses a tiered moderation system combining automated tools, human review, and AI model-level filters, with a separately configured model for users under 18 designed to reduce exposure to sensitive content, which engages COPPA, FTC child protection frameworks, and emerging state-level child online safety legislation. Compliance teams should note that the scope of enforcement discretion, including permanent bans and law enforcement reporting, is described without procedural safeguards or appeal mechanisms in this document, and the prohibition on professional advice via the platform may interact with regulatory guidance from the FTC regarding AI-generated consumer advice.

Users operating on Character.AI are subject to permanent account suspension and law enforcement reporting for violations designated as serious under these guidelines. Users under 18 interact with a distinct AI model that restricts character availability and filters certain content categories compared to the standard platform model. Parents of users under 18 may activate Parental Insights through the teen's Preferences section to receive weekly usage summaries.