Character.ai Community Guidelines

This document is Character.AI's Community Guidelines, an acceptable use policy governing user conduct and content creation across the Character.AI platform, operating alongside the company's Terms of Service. The guidelines assert that users must not post content involving child sexual abuse material, real-world violence, extremist ideologies, harassment, impersonation, defamatory content, or illegal activity facilitation, and the terms state that violations may result in content removal, account suspension, permanent bans, or referral to law enforcement. Notably, the guidelines prohibit users from seeking or providing medical, legal, financial, or tax advice through the platform, which is operationally distinct in that it places an affirmative obligation on users rather than merely disclaiming platform liability for such content. The document discloses a tiered moderation system combining automated tools, human review, and AI model-level filters, with a separately configured model for users under 18 designed to reduce exposure to sensitive content, which engages COPPA, FTC child protection frameworks, and emerging state-level child online safety legislation. Compliance teams should note that the scope of enforcement discretion, including permanent bans and law enforcement reporting, is described without procedural safeguards or appeal mechanisms in this document, and the prohibition on professional advice via the platform may interact with regulatory guidance from the FTC regarding AI-generated consumer advice.