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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
This document establishes Character.AI's data collection, use, and sharing practices for its AI chat platform. The policy authorizes the collection and use of chat messages, voice recordings, and inferred sensitive information to train AI models and support platform operations. The policy provides that publicly created AI characters may remain active on the platform following user account deletion.
This document is Character Technologies, Inc.'s Privacy Policy, last updated August 27, 2025, governing data collection and processing across all Character.AI websites, mobile applications, and offline services, with jurisdiction-specific supplements addressed in a separate Regional Privacy Disclosures document for EEA, UK, and US residents. The policy states that Character.AI collects a broad range of user data including identifiers, demographic information, voice recordings, chat communications, financial information, device and geolocation data, and publicly available internet data, and the terms authorize use of this information for AI and machine learning model training, tailored advertising, inference generation about user preferences, and disclosure to advertising and analytics providers, affiliates, and vendors. A notably broad provision under Section 7 reserves the right to preserve and keep active any Character created by a user that has been made available to others, even after account deletion, meaning that user-generated content may persist on the platform indefinitely regardless of a deletion request; additionally, the policy explicitly collects voice data and chat communications for model training, and acknowledges that users may voluntarily submit sensitive personal information including race, religion, and sexual orientation through chat interactions, though it discourages this practice. The policy engages GDPR and UK GDPR for EEA and UK residents, CCPA and applicable US state privacy laws for US residents, and COPPA given the platform's age restriction of 13 (16 in EEA/UK), with the Regional Privacy Disclosures document serving as the operative supplemental instrument for jurisdiction-specific rights; the collection of voice data, persistent minor-directed risk, and use of personal data for AI model training each engage distinct regulatory considerations depending on jurisdiction. The policy's reliance on a separate Regional Privacy Disclosures document for substantive GDPR and CCPA obligations means that the base policy alone does not fully disclose the legal bases for processing, data subject rights mechanisms, or controller identity details required under those frameworks, creating a layered disclosure structure that compliance teams should evaluate holistically.
The policy establishes that user chat conversations, voice recordings, and derived sensitive information are collected and used for model training and advertising purposes. For users who create public AI characters, the policy permits Character.AI to retain and maintain those characters as active platform content following account deletion. Users may submit data deletion or privacy rights requests through the support portal at https://support.character.ai/hc/en-us/requests/new or by emailing privacy@character.ai.
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19 important changes detected
22 versions captured · Last updated: July 2026
In an update detected on July 17, 2026, Character.AI modified interface language in their privacy policy capture related to how Lorebooks function within the platform. The updated language clarifies that …
View change record →In an update detected on July 16, 2026, Character.AI's privacy policy document underwent minor technical and UI text modifications. The changes include updates to application interface strings for Lorebook features …
View change record →Character.AI's Privacy Policy was updated in an in-update detected on July 15, 2026. The change involves four modified sentences within the policy document. The specific textual modifications include references to …
View change record →An update detected on July 14, 2026 added three new sentences and modified six existing sentences in Character.AI's privacy policy. The change introduces references to Lorebook features and early access …
View change record →Character.AI's privacy policy was updated on July 11, 2026 with three sentence-level modifications to policy language. The detected changes involve updates to product feature naming within the policy's localization strings …
View change record →Character.AI updated its Privacy Policy on July 10, 2026 with 19 modified sentences and 1 removed sentence, primarily affecting UI text and terminology. The changes include rewording of feature descriptions, …
View change record →Character.AI updated its Privacy Policy on July 8, 2026. The detected changes are technical and editorial in nature, affecting HTML metadata, internal build identifiers, and UI text strings (including a …
View change record →Character.AI updated its Privacy Policy on July 3, 2026 with interface and disclosure modifications. The detected changes include 2 sentences added and 10 sentences modified across 310 total sentences in …
View change record →Character.AI updated its Privacy Policy on July 2, 2026. The change detected involves modifications to two sentences within the document's HTML structure. The specific operational content of these sentences could …
View change record →Character.AI updated its Privacy Policy on July 1, 2026, with 1 sentence added, 3 sentences removed, and 6 sentences modified across the 308-sentence document. The provided diff captures primarily UI …
View change record →Character.AI updated its website infrastructure and UI localization strings on June 30, 2026. The changes detected involve JavaScript build identifiers, CSS file references, and minor UI label additions (such as …
View change record →Character.AI's updated privacy policy includes minor interface text changes and a build ID update, reflecting routine site maintenance rather than substantive policy revisions. The diff shows font resource reordering, localization …
View change record →Character.AI's privacy policy was updated on June 21, 2026 with minor technical changes to the HTML structure and build identifiers. The diff shows modifications to webpack chunks, build manifests, and …
View change record →Character.AI's privacy policy was updated on June 21, 2026 with minor technical modifications to the HTML page metadata and JavaScript bundle identifiers. The substantive policy language remained largely unchanged, with …
View change record →Character.AI updated its Privacy Policy on June 19, 2026 with changes to user interface language and operational processes. The update added new statuses and messaging for Lorebook (a character knowledge …
View change record →Character.AI updated its Privacy Policy on June 18, 2026 with technical UI localization changes. The document added interface text strings for scrolling controls, content policy enforcement messages, and Lorebook discard …
View change record →Character.AI's privacy policy document was updated on June 16, 2026, with 200 sentences added and 99 sentences modified. However, the provided diff context shows the 'AFTER' version contains raw HTML …
View change record →Character.AI has updated this document before. Monitor includes same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
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