This is Character.AI's privacy policy — it explains what personal information they collect when you use their chat platform, how they use it, and who they share it with. Your chat messages, voice recordings, and usage data can be used to train their AI models and shared with advertising partners. If you created a popular AI character on the platform, they may keep it active even after you delete your account.
Technical Summary
Character.AI's Privacy Policy (last updated August 27, 2025) governs the collection, use, and disclosure of personal information by Character Technologies, Inc. across its websites, mobile applications, and related services. The Policy details three primary data collection streams: direct user input (including identifiers, voice data, chat communications, and financial information), automated collection via cookies and tracking technologies, and third-party sourced data including social media and advertising platforms. Key provisions address data use for AI/ML model training, disclosure to advertising and analytics partners, retention of user-created 'popular Characters' even after account deletion, and region-specific rights for EEA, UK, and US residents referenced via separate Regional Privacy Disclosures. Users may exercise rights including data access, deletion, and opt-out of targeted advertising by contacting privacy@character.ai or the support portal.
Character.AI uses your personal data — including your chat messages and interactions — to train and improve its artificial intelligence and machine learning models.
If you create an AI character that other users interact with and make it public, Character.AI may keep that character active on the platform even after you delete your account and personal data.
Character.AI shares your personal information with advertising and analytics companies to deliver targeted ads and track ad performance across the internet.
Character.AI prohibits use of its services by anyone under 13, or under 16 for users in the EEA or UK, and states the platform is not designed for minors.
Character.AI acknowledges that users may submit sensitive personal information — such as details about race, religion, or sexual orientation — through chat, and advises users not to share such information.
Character.AI keeps your data for as long as needed for the purposes it was collected, or longer to comply with legal obligations, resolve disputes, or enforce agreements.
If you log in using a third-party account like Google or Facebook, Character.AI collects information from that account and may retain it even after you disconnect the connection.
Character.AI may update this privacy policy at any time and will notify users of material changes via email or website posting; continued use of the service constitutes acceptance of the updated policy.
Added March 15, 2026
Cross-platform context
See how other platforms handle Advertising and Analytics Data Sharing and similar clauses.