Key Facts
Can Hims & Hers revise or remove any part of the Agreement or the Service?
Hims & Hers reserves the right to revise or remove any part of the Agreement or the Service in its sole discretion at any time and without prior notice, with any changes becoming effective upon posting to the Platform.
Can users opt out of the Arbitration Agreement?
Hims & Hers allows users to opt out of the Arbitration Agreement within thirty days after first becoming subject to it.
What does Hims & Hers require regarding legal claims, disputes, or controversies between the user and Hims & Hers?
Hims & Hers requires that any legal claim, dispute, or controversy between the user and Hims & Hers be resolved in confidential binding arbitration conducted before one commercial arbitrator from National Arbitration & Mediation (NAM).
Before whom must disputes be resolved?
Hims & Hers requires that any legal claim, dispute, or controversy between the user and Hims & Hers be resolved in confidential binding arbitration conducted before one commercial arbitrator from National Arbitration & Mediation (NAM).
How must disputes subject to arbitration under the Agreement be arbitrated?
Hims & Hers requires that all disputes subject to arbitration under the Agreement be arbitrated on an individual basis and not on a class, collective, or representative basis.
Does Hims & Hers disclaim all warranties and conditions of any kind?
Hims & Hers disclaims all warranties and conditions of any kind, whether express or implied, statutory or otherwise, including the implied warranties of merchantability.
Does Hims & Hers disclaim the implied warranties of merchantability?
Hims & Hers disclaims all warranties and conditions of any kind, whether express or implied, statutory or otherwise, including the implied warranties of merchantability.
What is the limit of Hims & Hers's liability?
Hims & Hers limits its liability to the extent of actual damages incurred by the user, not to exceed U.S. $1,000.
To what extent does Hims & Hers limit its liability?
Hims & Hers limits its liability to the extent of actual damages incurred by the user, not to exceed U.S. $1,000.
Does Hims & Hers offer refunds for any medication after it has been shipped?
Hims & Hers does not offer refunds for any medication after it has been shipped.
Summary
This document sets the rules for using Hims & Hers's products and services, which you pay for entirely out of pocket with no insurance coverage. If you have a legal dispute with Hims & Hers, you must resolve it through private arbitration rather than in court, and you cannot join a class action. Hims & Hers can change these terms at any time without warning, and once your medication ships, no refund is available.
Analysis
This Agreement establishes the terms under which users access Hims & Hers's Platform and services on a cash-basis structure explicitly outside any federal or state healthcare program, placing sole financial responsibility on users for all product and service costs. Hims & Hers reserves the right to revise or remove any part of the Agreement or Service in its sole discretion at any time without prior notice, with changes effective upon posting. The Agreement disclaims all warranties of any kind and caps Hims & Hers's liability at the lesser of actual damages or $1,000, while requiring users to defend, indemnify, and hold harmless Hims & Hers Parties and Third Parties for claims arising from users' own conduct. Disputes are channeled exclusively to confidential binding arbitration before a single NAM commercial arbitrator on an individual basis, foreclosing class, collective, or representative proceedings, with a thirty-day opt-out window available to users upon first becoming subject to the Arbitration Agreement.
What this means for you
As a user, you are automatically charged at regular intervals for your subscription until you cancel, bear full responsibility for all product and service costs, and cannot obtain a refund for any medication once it has shipped; refunds for partially used subscription periods are not provided as a right and are granted only in Hims & Hers's sole and absolute discretion. Your ability to sue Hims & Hers in court is eliminated by a mandatory arbitration clause, and any recovery is capped at $1,000 in actual damages. If you wish to opt out of the Arbitration Agreement, you must do so within thirty days of first becoming subject to it.
3 important changes detected
4 versions captured · Last updated: August 2026
What changed
Hims & Hers updated its Terms and Conditions on August 7, 2026, to add language permitting early charging and shipment of Weight Loss Membership and Medication Plan renewals. The updated terms state that the first renewal may be charged early to prevent treatment discontinuity, and subsequent renewals may be charged and shipped up to two days early for operational reasons. The agreement clarifies that the two-day cancellation deadline is calculated from the originally scheduled billing date, regardless of whether the actual charge or shipment occurs early.
Why this matters
The updated terms authorize Hims & Hers to charge and ship Weight Loss Membership and Medication Plan renewals up to two days before the originally scheduled billing date. The first renewal may be charged early without advance warning to maintain treatment continuity; subsequent renewals may be charged and shipped early to accommodate holidays or for other operational reasons. The agreement specifies that the two-day cancellation window is calculated from the original billing date, not the actual early charge date, meaning users have the same cancellation window as before even if billing occurs early.
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What changed
Hims & Hers modified its Weight Loss Membership billing and refund terms in an update detected on August 7, 2026. The agreement previously required monthly subscription billing with specified refund eligibility windows; the updated terms now allow billing at 'monthly or multi-month intervals' at the company's discretion, remove the prior refund guarantee for partially used periods in favor of discretionary refunds, and clarify that first-month membership fees are non-refundable. These changes give the company flexibility to alter billing frequency and discretion over refund eligibility beyond the specific cancellation windows originally stated.
Why this matters
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
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July 7, 2026
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Hims & Hers updated three email contact addresses in their Terms and Conditions on July 7, 2026. The customer support email changed from support@forhims.com to support@forhims.com (no change operationally), the …
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Archival ProvenanceSource & Archival Record
Last Captured
August 8, 2026 01:24 UTC
Capture Method
Automated scheduled archival capture
Document ID
CA-D-000906
Version ID
CA-V-005638
SHA-256
3a8f8d503fee536ea87d6c839a22fe2ea4455d04a3b8d038f6784a9599ecd9b2
✓ Snapshot stored
✓ Text extracted
✓ Change verified
✓ Hash verified