Provision record
Hims & Hers · Hims & Hers Terms and Conditions · View original document ↗

Disclosure Required When Interacting With AI Chatbot

Medium severity High confidence Explicit document language Common · 217 of 352 platforms

Key Facts

When will Hims & Hers inform users that they are directly interacting with an AI-supported chatbot, agent, or similar communications channel?
Hims & Hers will inform users when they are directly interacting with an AI-supported chatbot, agent, or similar communications channel in accordance with applicable law.
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This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users are guaranteed notice before or during AI-mediated interactions, ensuring they are not unknowingly communicating with an automated system in a context that may affect their healthcare decisions.

Recent Activity

This document changed recently

Medium Sep 1, 2026

The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.

View change record →
Medium Aug 7, 2026

The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.

View change record →

Consumer impact (what this means for users)

Users will receive disclosure whenever they are directly interacting with an AI-supported chatbot, agent, or similar channel, limiting the risk of unaware engagement with automated systems.

How other platforms handle this

Google Gemini Medium

If you turn Gemini Spark back on: Gemini will automatically resume paused tasks and schedules

Tinder Medium

This is still Your Content, and you are responsible for it and its accuracy, as well as your use of it on our Services and any and all decisions made, actions taken, and failures to take action based on Your Content.

ActiveCampaign Medium

Due to the nature of the AI Features, generated Marketing Content may not be unique across users and the AI Features may generate the same or similar Marketing Content for other users.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You will be informed when you are directly interacting with an AI-supported chatbot, agent, or similar communications channel in accordance with applicable law.

Excerpt from Hims & Hers's Terms and Conditions

Provision details

Document information
Document
Hims & Hers Terms and Conditions
Entity
Hims & Hers
Document last updated
July 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-066053
Document ID
CA-D-00906
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
125a36c8df75aae2f8e2938adaed9db682f47d9cd5264d01a86ca550ad3fb7ef
Analysis generated
July 9, 2026 08:05 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Terms and Conditions
Record ID: CA-P-066053
Captured: 2026-07-09 08:05:51 UTC
SHA-256: 125a36c8df75aae2…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-terms-and-conditions/provision/CA-P-066053/disclosure-required-when-interacting-with-ai-chatbot/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Hims & Hers's Disclosure Required When Interacting With AI Chatbot clause do?

Users are guaranteed notice before or during AI-mediated interactions, ensuring they are not unknowingly communicating with an automated system in a context that may affect their healthcare decisions.

How does this clause affect you?

Users will receive disclosure whenever they are directly interacting with an AI-supported chatbot, agent, or similar channel, limiting the risk of unaware engagement with automated systems.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 217 platforms. See the full comparison.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.