Provision record
Hims & Hers · Hims & Hers Terms and Conditions · View original document ↗

Laboratory Testing Refund Within 48 Hours If No Services Received

Common · 172 of 343 platforms
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This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

OpenAI

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Zendesk

If Zendesk determines it cannot correct the Services, either party may terminate the affected Services, and Zendesk will refund any prepaid fees for those Services covering the remainder of the Subscription Term...

Smartsheet

Upon receipt of Customer’s written notice of an alleged failure to comply with this warranty no later than thirty (30) days following the completion of Professional Services, Smartsheet will either: (a) use commercially reasonable efforts to cure or correct the failure; or (b) terminate such Profess...

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▸ View Original Clause Language DOCUMENT RECORD
"
If you request a refund within 48 hours of payment and you have not received any Testing Services, we will provide you with a full refund.

Excerpt from Hims & Hers's Terms and Conditions

Provision details

Document information
Document
Hims & Hers Terms and Conditions
Entity
Hims & Hers
Date stated by the document
Oct. 20, 2026
As printed in Hims & Hers’s text (version CA-V-007737), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 6, 2026
Text quoted from version
CA-V-006879, captured Sept. 11, 2026
Record ID
CA-P-065844
Document ID
CA-D-000906
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006879)
867757906e26d73dc6756fc68d0feb08139c9d1bfc035d35bcf27dcf596f9bc7
Analysis generated
July 9, 2026 08:05 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006879, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007737, captured Oct. 21, 2026; this clause has not been re-checked against it.
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Terms and Conditions
Record ID: CA-P-065844
Version: CA-V-006879
Captured: 2026-09-11 01:30:57 UTC
SHA-256: 867757906e26d73d…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-terms-and-conditions/provision/CA-P-065844/laboratory-testing-refund-within-48-hours-if-no-services-received/
Accessed: Nov. 1, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Hims & Hers's Laboratory Testing Refund Within 48 Hours If No Services Received clause do?

The clause states: “If you request a refund within 48 hours of payment and you have not received any Testing Services, we will provide you with a full refund.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.