Calendly Terms of Use

This document governs the contractual relationship between Calendly LLC and its customers (both individual users and organizations purchasing subscriptions), establishing the legal basis for use of Calendly's scheduling platform, associated applications, and APIs. The agreement states that customers accept these terms by accessing or using the service, and authorizes Calendly to modify terms with notice, suspend or terminate accounts for policy violations, and collect fees on an auto-renewing subscription basis with limited refund rights. Notable provisions include a mutual indemnification structure that places significant defense and hold-harmless obligations on customers for third-party claims arising from their data or conduct, a liability cap set at amounts paid in the prior 12 months, and an invitee data framework that designates customers as the data controller for scheduling data collected from end-user meeting participants who are not Calendly account holders. The agreement engages GDPR through its data processing addendum references and Standard Contractual Clauses for international transfers, CCPA through California-specific consumer rights disclosures, and potentially HIPAA where customers operate in healthcare contexts, though the agreement does not represent itself as a HIPAA Business Associate by default. Compliance teams should evaluate the invitee data model carefully, as customers bear controller-level responsibility for scheduling data collected from non-account-holder participants, and the terms authorize Calendly to use aggregated and anonymized data derived from customer content for service improvement purposes.