Key Facts
Does Calendly require users to acknowledge that AI-created Output may be inaccurate or false?
Calendly requires users to acknowledge that AI-created Output may be inaccurate or false and that users bear responsibility for their use of such Output.
Are all Fees non-cancellable and non-refundable?
Calendly requires that all Fees are non-cancellable and non-refundable and must be paid without offset or deduction of any kind.
Must Fees be paid without offset or deduction of any kind?
Calendly requires that all Fees are non-cancellable and non-refundable and must be paid without offset or deduction of any kind.
What does Calendly cap its total aggregate liability at?
Calendly caps its total aggregate liability at the greater of the fees paid or payable in the twelve-month period preceding the cause of action or $100 USD.
Does Calendly disclaim all liability for any indirect, punitive, incidental, special, or consequential damages?
Calendly disclaims all liability for any indirect, punitive, incidental, special, or consequential damages arising out of or related to the Customer Terms or the Services.
May Calendly suspend or terminate user access to and use of the Services?
Calendly may suspend or terminate user access to and use of the Services at its sole discretion, at any time with or without notice.
Does Calendly require users to acknowledge that their Input and Output will be shared with and processed by third-party providers?
Calendly requires users to acknowledge that by using AI Features, their Input and Output, including Customer Data, will be shared with and processed by third-party providers.
Must users defend Calendly against third-party claims arising from the user's unlawful use of the Services?
Calendly requires users to defend Calendly against third-party claims arising from the user's unlawful use of the Services, violation of the Customer Terms, or any Customer Data or the user's use of Customer Data with the Services.
Does Calendly require users to instruct and consent to disclosing or sharing Customer Data to Third-Party Applications as necessary to facilitate the integration?
Calendly requires that by using Third-Party Applications (TPAs), users instruct and consent to Calendly disclosing or sharing Customer Data to the TPA as necessary to facilitate the integration.
Must users and their access and use of the Services comply with the Customer Terms?
Calendly requires that users and their access and use of the Services, including by Authorized Users and Participants, must comply at all times with the Customer Terms, the Acceptable Use Policy, and all Applicable Laws.
Summary
These terms govern your use of Calendly and place significant responsibilities on you: you cannot get a refund, you must resolve most disputes through binding arbitration rather than court, and if your use of Calendly causes a third party to sue Calendly, you must defend Calendly in that lawsuit. Calendly can cut off your access at any time without warning, and if you use AI features, your data — including Customer Data — will be shared with third-party providers.
Analysis
Calendly's Terms of Use establish the conditions under which users access and use the Services, including binding obligations around payment (all fees are non-cancellable and non-refundable without offset or deduction), liability (aggregate liability capped at the greater of fees paid in the prior twelve months or $100 USD, with all indirect, punitive, incidental, special, and consequential damages disclaimed), and dispute resolution (all unresolved Disputes submitted to binding arbitration exclusively). Users bear compliance responsibility for their own conduct and that of Authorized Users and Participants, must defend Calendly against third-party claims arising from their use or Customer Data, and are solely responsible for recording consent obligations and embedded-services disclosure requirements. Calendly reserves the right to suspend or terminate user access at its sole discretion, at any time, with or without notice.
What this means for you
As a Calendly user, you are responsible for ensuring everyone accessing the Services through your account follows Calendly's rules and all applicable laws. All fees you pay are final — no cancellations, refunds, or deductions. If you use AI features, your inputs, outputs, and Customer Data are shared with third-party providers, and you bear responsibility for how you act on AI-generated output that Calendly acknowledges may be inaccurate. If you embed Calendly on a website, you must disclose Calendly's data collection practices in your own privacy policy. If you record meetings or generate AI transcriptions or summaries, you are solely responsible for obtaining all required consents from participants. For disputes with Calendly, the Terms establish a Pre-Arbitration Claim Resolution process as the first required step before any arbitration.
2 important changes detected
3 versions captured · Last updated: August 2026
What changed
Calendly updated its Terms of Use effective August 5, 2026 (detected August 7, 2026). The changes introduce a new "Limited Access Account" tier that allows individuals to access meeting recaps created by Calendly Notetaker features controlled by other customers, with recaps owned and controlled by the originating customer who can remove them at discretion. The terms also clarify the Calendly Notetaker feature description (adding "recap" alongside "summarize"), provide a direct URL link to the Data Protection Addendum, and expand the account suspension language to explicitly include Limited Access Accounts alongside Free and Paid Accounts. Additionally, the terms now state that if Calendly fails to correct non-conformance within 30 days, customers who terminate their subscription receive a pro-rated refund of unused prepaid fees.
Why this matters
The updated terms introduce a new Limited Access Account that allows individuals to access meeting recaps controlled by Calendly customers using the Notetaker feature. Under the revised language, recaps remain owned and controlled by the customer who created them and may be removed at their discretion. The terms also clarify that customers who terminate their subscription due to Calendly's failure to correct service non-conformance within 30 days are entitled to a pro-rated refund of prepaid, unused fees.
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What changed
Calendly updated its Terms of Use effective June 1, 2026, with changes to how the document references policies and defines user scope. The updated terms now reference 'all applicable Policies' instead of specifically naming the 'Acceptable Use Policy,' broaden references to incorporate Industry-Specific Supplements, and clarify that individual customers registered with personal email are solely responsible for their accounts. The change shifts some language from naming specific policies to incorporating them by reference, which may affect how policy updates apply without requiring additional customer consent.
Why this matters
The updated terms clarify how Calendly's policies are incorporated into your agreement and confirm that individual users registered with personal email are solely responsible for their accounts. The revised language now references 'all applicable Policies' rather than naming specific policies by title, which means policy updates are incorporated by reference. This is largely a clarification of how existing policies apply to your use of the service.
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Archival ProvenanceSource & Archival Record
Last Captured
August 7, 2026 01:01 UTC
Capture Method
Automated scheduled archival capture
Document ID
CA-D-000562
Version ID
CA-V-005591
SHA-256
e1ef80cc0359b5375fb44c0ed3784525f2b061617e0f1450b2bde05f104ac76c
✓ Snapshot stored
✓ Text extracted
✓ Change verified
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