Calendly updated its effective date from June 1, 2026 to August 5, 2026 and made several operational changes to its Terms of Use. The company added a new account type called 'Limited Access Account' that allows users to access meeting recaps controlled by other Calendly customers, with ownership and removal rights retained by the controlling customer. The terms were also revised to clarify the Calendly Notetaker feature (which records, transcribes, and summarizes meetings), restructure account management provisions, and add a refund guarantee: if Calendly cannot fix a service non-conformance within 30 days, customers can now terminate their subscription and receive a pro-rated refund of prepaid, unused fees.
Consumers: If Calendly fails to fix a service problem within 30 days after you report it in writing, you can cancel and get back the unused portion of what you paid.
The updated terms introduce a Limited Access Account option that allows users to view meeting recaps controlled by other Calendly customers, with the controlling customer retaining ownership and removal rights. The terms also establish a refund guarantee: if Calendly cannot correct a service non-conformance within 30 days of written notice, you may terminate your subscription and receive a pro-rated refund of any prepaid, unused fees. The Notetaker feature description was clarified to specify that it enables recording, transcription, and summarization or recap of meetings.
→ Review the Limited Access Account option if you need to share meeting recaps with other users.
→ If you experience service non-conformance, document the issue and provide written notice to Calendly Support; if unresolved within 30 days, you may request termination and pro-rated refund.
New account type allows users to access meeting recaps controlled by other customers, with ownership and removal rights retained by the controlling customer.
If Calendly cannot correct service non-conformance within 30 days of written notice, customers may terminate and receive pro-rated refund of prepaid, unused fees.
Clarified to specify that the feature enables recording, transcription, and summarization or recap of meetings with participants and other individuals.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
Calendly revised its customer terms effective August 5, 2026, introducing a Limited Access Account tier and formalizing a refund remedy for service non-conformance. The refund provision creates a contractual obligation to issue pro-rated refunds upon …
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