60 Total
22 High severity
29 Medium severity
9 Low severity

Key Facts

What must users accept responsibility for?
Amazon requires users to accept responsibility for all activities that occur under their account or password.
Do users have to accept responsibility for all activities that occur under their account or password?
Amazon requires users to accept responsibility for all activities that occur under their account or password.
What must no Agent do unless it identifies itself?
Amazon requires that no Agent access, use, or interact with Amazon Services unless it identifies itself at all times and operates in strict accordance with section 3 of the Agent Terms.
What does Amazon reserve the right to do in its sole discretion?
Amazon reserves the right to refuse service, terminate accounts, terminate rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.
Can Amazon refuse service, terminate accounts, or remove content in its sole discretion?
Amazon reserves the right to refuse service, terminate accounts, terminate rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.
What warranties does Amazon disclaim?
Amazon disclaims all warranties, express or implied, including implied warranties of merchantability, as to the operation of Amazon Services.
Does Amazon disclaim all warranties, express or implied, including implied warranties of merchantability?
Amazon disclaims all warranties, express or implied, including implied warranties of merchantability, as to the operation of Amazon Services.
What right must users who submit content grant Amazon?
Amazon requires users who submit content to grant Amazon a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display that content throughout the world in any media.
What is Amazon not liable for?
Amazon will not be liable for any damages of any kind arising from the use of any Amazon Service, including direct, indirect, incidental, punitive, and consequential damages.
Is Amazon liable for damages arising from the use of any Amazon Service?
Amazon will not be liable for any damages of any kind arising from the use of any Amazon Service, including direct, indirect, incidental, punitive, and consequential damages.
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Summary

This document sets the rules for using Amazon's services: you get a limited, personal-use-only license, and you are responsible for everything that happens under your account. Amazon can refuse service, close your account, or remove your content at any time at its sole discretion, and it takes no legal responsibility for any damages you suffer from using its services. If you submit content, Amazon has a permanent, irrevocable right to use it however it chooses, and any dispute must be resolved in courts in King County, Washington, with no jury trial.

Analysis

Amazon's Conditions of Use establish the terms governing user access to and interaction with Amazon Services, including a limited, non-exclusive, non-transferable, non-sublicensable license restricted to personal and non-commercial use. The document requires users to accept full responsibility for all account activity, prohibits data mining, automated extraction, resale, and commercial use, and imposes strict identification and compliance requirements on any Agent interacting with Amazon Services. Amazon disclaims all warranties and excludes liability for all categories of damages arising from use of Amazon Services, while reserving sole discretion to refuse service, terminate accounts, remove content, or cancel orders. Users are required to grant Amazon a perpetual, irrevocable, royalty-free, fully sublicensable worldwide license over submitted content, consent to exclusive jurisdiction in King County, Washington, and waive all jury trial rights.

What this means for you

As a user, you bear full responsibility for all activity on your account regardless of who performed it, and you cannot recover any damages from Amazon in connection with your use of its services. Any content you submit becomes subject to a permanent, irrevocable license that Amazon can sublicense to third parties and that you cannot withdraw. You may not use AI-generated content from Amazon Services to train or improve AI or machine learning models, directly, indirectly, or through a third party. If a dispute arises, you must bring it exclusively in state or Federal courts in King County, Washington, and you have no right to a jury trial.

Institutional Analysis
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Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.

1 important change detected

19 versions captured · Last updated: September 2026

What changed Amazon's updated Conditions of Use replace its court-based dispute resolution system with mandatory binding arbitration for virtually all disputes. Previously, customers could sue Amazon in court in King County, Washington, and both parties waived jury trial rights. Under the revised terms, disputes will be resolved by a neutral arbitrator through JAMS, customers cannot pursue class actions, and they must first attempt resolution through Amazon customer service and a 60-day negotiation period before arbitration can commence.
Why this matters The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
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Featured, High severity

Complete Provision Index

Every distinct legal provision identified in this document. Featured provisions appear above with analysis.

60 provisions
12 featured
19 clause types
22 high severity
Arbitration 1 1 high
Enforcement Actions 1 1 high
Content Moderation 1
Restricted or Prohibited Content/Industries 1
Targeting and Audience Restrictions 1
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Mapped Governance Frameworks

CFAA
United States Federal
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DMCA
United States Federal
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DSA
European Union
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FAA
United States Federal
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Archival ProvenanceSource & Archival Record
Last Captured September 14, 2026 00:08 UTC
Capture Method Automated scheduled archival capture
Document ID CA-D-000026
Version ID CA-V-006934
SHA-256 (extracted text, extractor v4) e6aa63bd1406ddf9f5c4fa382aef95f1387954a7d86c3f7282d0a89723245dd9
Archived bytes SHA-256 (anchor) 404aa13b94d57ac8eb95cb19accd3afb06ecf97b33e276ef719818c325474397
✓ Snapshot stored ✓ Text extracted ✓ Change verified ✓ Hash verified

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