This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
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"Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties.Excerpt from Amazon's Conditions of Use
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The clause states: “Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties.”
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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