This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish mandatory binding arbitration for all disputes arising from use of Amazon Services or products sold through Amazon.com, replacing the previous court-based system in King County, Washington. Under the revised agreement, consumers waive the right to sue in court, have a jury trial, or participate in class actions; disputes must be resolved individually through JAMS arbitration. Exceptions exist for small claims court (if available in your jurisdiction), intellectual property injunctions, and disputes about compliance with the pre-arbitration procedure itself. Before initiating arbitration, you must contact Amazon customer service and complete a 60-day good-faith negotiation period using a formal Claim Form.
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The Platform Services, software and Documentation are "commercial computer software" and "commercial computer software documentation," respectively...Any use, duplication, or disclosure of the software...by or on behalf of the U.S. government is subject to restrictions as set forth in this Agreement...
These Terms contain the entire agreement between you and OpenAI regarding the Services and, other than any Service-specific terms, supersedes any prior or contemporaneous agreements between you and OpenAI.
If any provisions from this Policy are in conflict with any applicable laws, such provisions will be replaced by provisions of the same purport that reflects the original intention of the provision, to the extent permissible under the applicable laws.
"If you are a U.S. Government end user, we are licensing the Amazon Software to you as a "Commercial Product" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101)...Excerpt from Amazon's Conditions of Use
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The clause states: “If you are a U.S. Government end user, we are licensing the Amazon Software to you as a "Commercial Product" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101)...”
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