This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish mandatory binding arbitration for all disputes arising from use of Amazon Services or products sold through Amazon.com, replacing the previous court-based system in King County, Washington. Under the revised agreement, consumers waive the right to sue in court, have a jury trial, or participate in class actions; disputes must be resolved individually through JAMS arbitration. Exceptions exist for small claims court (if available in your jurisdiction), intellectual property injunctions, and disputes about compliance with the pre-arbitration procedure itself. Before initiating arbitration, you must contact Amazon customer service and complete a 60-day good-faith negotiation period using a formal Claim Form.
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"AMAZON DOES NOT WARRANT THAT THE AMAZON SERVICES...OR ELECTRONIC COMMUNICATIONS SENT FROM AMAZON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.Excerpt from Amazon's Conditions of Use
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The clause states: “AMAZON DOES NOT WARRANT THAT THE AMAZON SERVICES...OR ELECTRONIC COMMUNICATIONS SENT FROM AMAZON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.”
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