Provision record
Zendesk · Zendesk Privacy Policy · View original document ↗

Data Sharing with Third Parties

Medium severity High confidence Explicit document language Common · 288 of 352 platforms
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Document Record

What it is

The notice states that Zendesk shares personal data with affiliated entities, subprocessors, advertising and analytics partners, and with third parties in asset sale or merger contexts, as well as when legally required.

ⓘ

This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes sharing of personal data with advertising and analytics partners, which engages consent requirements under ePrivacy and GDPR in the EU, and opt-out rights under CCPA/CPRA for California residents, including the right to opt out of sale or sharing for cross-context behavioral advertising.

Consumer impact (what this means for users)

Under these terms, Zendesk shares personal data including identifiers, browsing activity, and usage data with advertising and analytics partners, and with affiliates and subprocessors. The agreement also authorizes disclosure to third parties in the context of business acquisitions or asset sales, which may transfer personal data to successor entities.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    California residents can submit an opt-out of sale or sharing request via the privacy request form in the notice. All users can manage advertising cookie consent via the cookie preference center linked in the Zendesk website footer.

How other platforms handle this

Skillshare Medium

Protect us, our business, our users, and others, for example to enforce our terms of service, prevent spam or other unwanted communications, and investigate or protect against fraud

Squarespace Medium

we may use, retain or share information with law enforcement or others in circumstances where a person's vital interests require protection, such as in the case of emergencies.

Public.com Medium

By using one of these tools, you agree that Public.com may transfer that information to the applicable third party service.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We may share your personal data with third parties in the following circumstances: With our affiliates and subsidiaries. With our service providers and subprocessors who process data on our behalf. With advertising and analytics partners. With third parties in the context of a merger, acquisition, or sale of assets. With third parties when required by law or to protect our rights. With your consent or at your direction.

Excerpt from Zendesk's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Sharing with advertising and analytics partners engages GDPR Article 6 lawful basis requirements and the ePrivacy Directive's consent requirements for cookie-based advertising.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-012589
Document ID
CA-D-00639
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
80f69b97852338b76e9face49bfa007e4c633d1fffd88ce56691da4acf0f8a21
Analysis generated
May 20, 2026 23:14 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-012589
Captured: 2026-05-20 23:14:51 UTC
SHA-256: 80f69b97852338b7…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-012589/data-sharing-with-third-parties/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zendesk's Data Sharing with Third Parties clause do?

This provision authorizes sharing of personal data with advertising and analytics partners, which engages consent requirements under ePrivacy and GDPR in the EU, and opt-out rights under CCPA/CPRA for California residents, including the right to opt out of sale or sharing for cross-context behavioral advertising.

How does this clause affect you?

Under these terms, Zendesk shares personal data including identifiers, browsing activity, and usage data with advertising and analytics partners, and with affiliates and subprocessors. The agreement also authorizes disclosure to third parties in the context of business acquisitions or asset sales, which may transfer personal data to successor entities.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.