“Those individuals who use or access our Sites or Services expressly consent to the collection, use, storage, and processing of their personal data by us for the purposes described in this Notice.”
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Zendesk derives express consent from the act of use or access alone, meaning no separate affirmative consent step is required for the described data processing.
Interpretive note: The clause appears in a Brazil LGPD context, which may mean the express-consent mechanism is specifically intended to satisfy LGPD requirements rather than applying universally. The canonical claim states the broad language as written but the jurisdictional scope is not definitively resolved by the excerpt alone.
Using or accessing Zendesk's Sites or Services is treated as your express consent to all described forms of personal data processing without any additional opt-in action.
How other platforms handle this
In choosing to access the Site, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations.
Except as provided in the dispute resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco, California.
The Agreement is governed by the laws of the State of California, excluding conflicts of law provisions.
"Those individuals who use or access our Sites or Services expressly consent to the collection, use, storage, and processing of their personal data by us for the purposes described in this Notice.Excerpt from Zendesk's Privacy Policy
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Zendesk derives express consent from the act of use or access alone, meaning no separate affirmative consent step is required for the described data processing.
Using or accessing Zendesk's Sites or Services is treated as your express consent to all described forms of personal data processing without any additional opt-in action.
ConductAtlas has identified this type of provision across 264 platforms. See the full comparison.
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