This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
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In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.
For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
"you agree that you will only exercise this chargeback right if: (a) we have breached this Agreement; or (b) there was an unauthorized use of your payment instrument, meaning that you did not execute or authorize the payment.Excerpt from Wise's Terms of Use (Superseded URL)
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The clause states: “you agree that you will only exercise this chargeback right if: (a) we have breached this Agreement; or (b) there was an unauthorized use of your payment instrument, meaning that you did not execute or authorize the payment.”
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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