Wise expanded its error-reporting deadline for non-Send Money transactions from 60 days to 120 days, measured from when the error became visible in the account or when a statement was first sent. The company also reformatted error definitions and exclusion categories with numerical lists for clarity. These changes expand the window consumers have to report account discrepancies before the error-reporting period closes.
Consumers: You now have twice as long to tell Wise about a transaction problem before you lose the right to dispute it.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
Extended from 60 days to 120 days for non-Send Money transactions, measured from when error visibility occurs in the account or first statement is sent.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wise extended the error-reporting window from 60 to 120 days for most account transactions, aligning with dispute timeframes in certain regulatory frameworks. The change likely reflects compliance considerations under regulations like Regulation E (Electronic Fund …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-004009.
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