Verizon may use data about your telephone call patterns, network usage, and service configuration to market additional Verizon products to you, but you have the right to opt out of this use.
This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
CPNI is a federally protected data category for telecommunications customers; its use for marketing is subject to FCC rules and your right to restrict it is legally enforceable at the federal level, not just as a matter of company policy.
Interpretive note: The policy's description of CPNI rights does not fully articulate the FCC's distinction between opt-in and opt-out consent categories, creating potential ambiguity about the scope of permissible CPNI use under this provision.
The updated policy removes four instances of opt-out guidance that previously directed Verizon Community users to a 'Your Privacy Choices' page. This removal eliminates a disclosed method for managing privacy preferences within that service. Verizon Community users will no longer have this specific instruction in the published policy to locate opt-out controls.
View change record →The updated policy expands the stated uses of your information. Verizon now explicitly reserves the right to use data to determine your eligibility for employment-related discounts, Verizon Dollars rewards, and service discounts; to assess your creditworthiness and payment risk; and to contact you with marketing offers from partners. The policy previously stated these uses more narrowly or did not list them as discrete purposes. You can review Verizon's privacy choices pages to manage some data uses, including opt-out mechanisms for prescreening and industry-wide credit opt-out options.
View change record →Verizon may use your call records, network usage patterns, and service configuration data for internal marketing purposes unless you exercise your federal right to restrict CPNI use, which you can do by contacting Verizon directly.
How other platforms handle this
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide some of our Services, you may not be able to use those Services.
to object to profiling activities based on our own legitimate interests
"We may use Customer Proprietary Network Information (CPNI) — information related to the quantity, technical configuration, type, destination, location, and amount of your use of telecommunications services — to market additional services to you. You have the right to restrict our use of CPNI.Excerpt from Verizon's Privacy Policy
(1) REGULATORY LANDSCAPE: CPNI is governed by Section 222 of the Communications Act and FCC rules at 47 C.F.R.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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CPNI is a federally protected data category for telecommunications customers; its use for marketing is subject to FCC rules and your right to restrict it is legally enforceable at the federal level, not just as a matter of company policy.
Verizon may use your call records, network usage patterns, and service configuration data for internal marketing purposes unless you exercise your federal right to restrict CPNI use, which you can do by contacting Verizon directly.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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