Verizon may use data about your telephone call patterns, network usage, and service configuration to market additional Verizon products to you, but you have the right to opt out of this use.
This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
CPNI is a federally protected data category for telecommunications customers; its use for marketing is subject to FCC rules and your right to restrict it is legally enforceable at the federal level, not just as a matter of company policy.
Interpretive note: The policy's description of CPNI rights does not fully articulate the FCC's distinction between opt-in and opt-out consent categories, creating potential ambiguity about the scope of permissible CPNI use under this provision.
Verizon may use your call records, network usage patterns, and service configuration data for internal marketing purposes unless you exercise your federal right to restrict CPNI use, which you can do by contacting Verizon directly.
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"We may use Customer Proprietary Network Information (CPNI) — information related to the quantity, technical configuration, type, destination, location, and amount of your use of telecommunications services — to market additional services to you. You have the right to restrict our use of CPNI.— Excerpt from Verizon's Verizon Privacy Policy
(1) REGULATORY LANDSCAPE: CPNI is governed by Section 222 of the Communications Act and FCC rules at 47 C.F.R. Part 64. The FCC requires carriers to obtain opt-in consent before using CPNI to market services outside a customer's existing service category, and opt-out consent suffices for marketing services within the existing category. This provision's assertion that Verizon may use CPNI to market 'additional services' requires precise alignment with these FCC consent rules. The FCC enforces CPNI requirements and has imposed significant fines on carriers for violations. (2) GOVERNANCE EXPOSURE: High. CPNI violations carry civil monetary penalties from the FCC. The distinction between opt-in and opt-out consent categories under FCC rules is technically precise, and the policy's summary description of CPNI rights may not fully convey the regulatory nuance to consumers. (3) JURISDICTION FLAGS: FCC CPNI rules apply nationally to all telecommunications carriers. State-level CPNI or wiretapping statutes in California, Illinois, and other states may impose additional restrictions on use of call record data. (4) CONTRACT AND VENDOR IMPLICATIONS: Any third-party marketing partners receiving CPNI-derived data must be assessed for compliance with FCC rules on CPNI disclosure, which require written agreements with specific protective provisions. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should audit whether CPNI consent mechanisms distinguish between opt-in and opt-out categories as required by FCC rules, and whether marketing programs using CPNI data are appropriately scoped to the consent category obtained.
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CPNI is a federally protected data category for telecommunications customers; its use for marketing is subject to FCC rules and your right to restrict it is legally enforceable at the federal level, not just as a matter of company policy.
Verizon may use your call records, network usage patterns, and service configuration data for internal marketing purposes unless you exercise your federal right to restrict CPNI use, which you can do by contacting Verizon directly.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Verizon.