Verizon updated its privacy policy on May 24, 2026 with several changes to how it collects, shares, and uses customer information. The policy now explicitly states it does not use personal information to train large language models, adds language permitting consent requests for marketing different services, and clarifies that text message marketing opt-ins will not be shared with third parties for their own marketing purposes. The policy also expands disclosure language to include 'agents' alongside affiliates, and adds provisions about receiving information from partners when customers purchase partner services.
The updated policy establishes explicit language that Verizon does not collect, use, or sell personal information for the purpose of training large language models. The policy also clarifies that if you opt in to text message marketing, your opt-in consent will not be shared with third parties or affiliates for their own marketing purposes. Additionally, the revised terms indicate Verizon may seek consent before marketing services different from those you currently have, and you can limit the use and disclosure of Customer Proprietary Network Information and certain credit information in response to such requests.
The explicit LLM training prohibition responds to emerging regulatory and consumer expectations around AI governance and establishes a clear boundary around how customer personal information may be used in AI/ML contexts. The clarification regarding text message opt-in non-sharing provides operational clarity that protects customer consent choices from being leveraged by third parties without additional authorization.
→ Review your current text message marketing preferences and opt-in status if you wish to verify your marketing consent is not being shared with third parties
→ The updated terms will apply as written when you continue to use Verizon services
→ Text message marketing preferences will be managed according to the revised consent procedures described in the policy
Policy now explicitly states personal information is not collected, used, or sold to train large language models.
Clarifies that text message marketing opt-in consent is not shared with third parties or affiliates for their own marketing purposes.
Verizon may seek consent before marketing services different from those customer currently has, with ability to limit use and disclosure of CPNI and credit information.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
When you agree to receive text messages from Verizon, that agreement stays between you and Verizon and is not passed to other companies.
This privacy policy update contains routine clarifications and disclosures rather than material operational changes. The explicit LLM training prohibition addresses emerging regulatory and consumer expectations around AI governance; this language tracks with current FTC guidance on unfair or deceptive practices related to AI use, though no specific enforcement action is evident. The clarifications regarding text message marketing opt-in non-sharing and consent procedures for cross-service marketing align with existing telecom regulatory frameworks (FCC rules on customer proprietary network information) but do not appear to establish new compliance obligations beyond what existing law already requires. Review may be warranted to confirm alignment with organizational practices, particularly around LLM use and consent management procedures.
FCC (Customer Proprietary Network Information rules), FTC Act Section 5 (unfair or deceptive practices), state telemarketing laws
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002320.
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