This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause discloses that customer communications are subject to monitoring, recording, and AI analysis, which affects the privacy of every interaction a customer has with Verizon or its service providers.
Interpretive note: The excerpt ends with '...' so additional purposes for which monitoring, recording, or AI may be used are not captured in the canonical claim.
Any communication you have with Verizon may be monitored or recorded and analyzed using AI, with that AI subject to human management, for purposes including improving service, personalizing your experience, and training employees.
How other platforms handle this
In certain cases, you may directly interact with an AI-supported chatbot, agent, or similar communications channel as further detailed in the Hims & Hers Terms and Conditions.
PRIOR TO ANY USE OF A MODEL, CUSTOMER AND ITS AUTHORIZED USERS WILL MAKE THEIR OWN DETERMINATIONS AS TO THE EFFICACY, ACCURACY, LAWFULNESS, AND APPROPRIATENESS OF THE MODEL OR ANY OUTPUT FOR ANY GIVEN USE.
Personal data contained in customer defined workflows Vendor for AI functionality in product USA
Monitoring
Verizon has changed this document before.
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"When you communicate with us, we and our service providers may monitor or record the interaction and use artificial intelligence managed by humans to help us better serve you; to personalize your experiences; to train or otherwise support employees...— Excerpt from Verizon's Verizon Privacy Policy
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This clause discloses that customer communications are subject to monitoring, recording, and AI analysis, which affects the privacy of every interaction a customer has with Verizon or its service providers.
Any communication you have with Verizon may be monitored or recorded and analyzed using AI, with that AI subject to human management, for purposes including improving service, personalizing your experience, and training employees.
ConductAtlas has identified this type of provision across 214 platforms. See the full comparison.
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