Automated processing and AI used for network and marketing

The updated policy discloses a new partnership between Verizon Dollars and the Glance lockscreen app. Under the revised terms, Verizon Wireless customers who elect to participate may have limited information disclosed to Glance for eligibility verification and customer support. If you consent, Glance may collect, use, and share personal information, including sensitive personal information, as described in the Glance AI privacy policy, for purposes such as delivering interest-based advertising. You can stop participating by uninstalling the Glance app.

The updated policy explicitly authorizes Verizon to collect and use voice recordings and biometric identifiers for training employees and systems, account security, and personalization. The policy now states that customer information will be used to determine eligibility for employment-related discounts, Verizon Dollars rewards, and service upgrades. Partner data sharing has been expanded to include service entitlements and reward information. You can review Verizon's privacy choices page to understand opt-out options for marketing and personalization.

The updated policy expands privacy protections and opt-out mechanisms to Frontier customers and clarifies Verizon's data practices. The policy now explicitly states that Verizon does not collect personal information to train large language models, and it clarifies that information may be shared with partners for business or operational purposes such as billing. The revised marketing consent model shifts from automatic opt-out to a model where Verizon may seek consent before marketing different services; however, customers retain the ability to limit use and disclosure of Customer Proprietary Network Information and certain credit information in response to such requests. You can opt out of marketing-related calls, manage online advertising preferences through My Verizon, or contact Frontier at 1-855-484-2894 to update account preferences.