Twilio · Twilio Privacy Notice · View original document ↗

Data Collection from Website Visitors

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 325 platforms
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Recent governance activity Twilio recorded 6 documented changes in the last 30 days.
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This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the categories of personal data Twilio collects from website visitors, which determines what data is subject to the privacy rights and sharing practices described elsewhere in the notice.

Consumer impact (what this means for users)

The notice states that Twilio collects identifiers, behavioral browsing data, and device information from website visitors and shares this with advertising, analytics, and marketing service providers. For EU and UK residents, Twilio asserts legal bases including legitimate interests for certain marketing processing, which may be subject to challenge or opt-out under GDPR. You can submit data access, deletion, or opt-out requests through Twilio's privacy portal at https://privacy.twilio.com.

How other platforms handle this

PlanetScale Medium

When you visit the Careers portion of our websites, we collect the information that you provide to us in connection with your job application. This includes but is not limited to business and personal contact information, professional credentials and skills, educational and work history and other in...

American Airlines Medium

American does not knowingly collect personal information directly from children – persons under the age of 13, or another age if required by applicable law – other than when required to comply with the law or for safety and security reasons. Due to the nature of our Services, we may collect travel i...

GOAT Medium

We may collect information about your location, including precise geolocation information, when you use our Services. We use this information to provide location-based services, such as showing you products available in your area, and for other purposes described in this Privacy Policy.

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▸ View Original Clause Language DOCUMENT RECORD
"
We collect information you provide directly to us, such as when you fill out a form, create an account, request information, subscribe to a newsletter, or contact us for support. The types of information we may collect include your name, email address, phone number, company name, job title, and any other information you choose to provide. We also automatically collect certain information about your device and how you interact with our websites, including your IP address, browser type, operating system, referring URLs, device identifiers, and cookie data.

— Excerpt from Twilio's Twilio Privacy Notice

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Twilio Privacy Notice
Entity
Twilio
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 12, 2026
Record ID
CA-P-010827
Document ID
CA-D-00252
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1e5bbf4d983ee8081c4ac6d66bb2964eb214225dcf4ded575c19b5ff3fe5f3d5
Analysis generated
May 10, 2026 09:42 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Twilio
Document: Twilio Privacy Notice
Record ID: CA-P-010827
Captured: 2026-05-10 09:42:01 UTC
SHA-256: 1e5bbf4d983ee808…
URL: https://conductatlas.com/platform/twilio/twilio-privacy-notice/data-collection-from-website-visitors/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Twilio's Data Collection from Website Visitors clause do?

This provision establishes the categories of personal data Twilio collects from website visitors, which determines what data is subject to the privacy rights and sharing practices described elsewhere in the notice.

Is ConductAtlas affiliated with Twilio?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.