Twilio shares your personal information with outside companies that help it run its business, including analytics, advertising, and email service providers, as well as Twilio's own corporate family of companies.
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The notice authorizes disclosure of personal information to an undefined number of third-party service providers across functional categories including advertising and analytics, as well as to corporate affiliates, which may include entities operating under different privacy standards.
Interpretive note: The notice does not enumerate all service providers by name, making it difficult to assess the complete scope of third-party data flows from the notice text alone.
This provision states that personal information collected on Twilio's website may be shared with third-party vendors in advertising, analytics, payment processing, and email delivery, as well as with Twilio's corporate subsidiaries and parent companies.
How other platforms handle this
We may share your personal data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We may also share your personal data with advertising partners to display relevant advertising to y...
We may share your personal information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
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"We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as analytics, advertising, payment processing, customer support, and email delivery. We may also share your information with our corporate affiliates, including subsidiaries and parent companies, for purposes consistent with this privacy notice. We require these parties to maintain the confidentiality and security of the personal information they process on our behalf and to use it only as directed by us.— Excerpt from Twilio's Twilio Privacy Notice
(1) REGULATORY LANDSCAPE: Data sharing with service providers engages GDPR processor requirements under Article 28, requiring written data processing agreements. Under CCPA and CPRA, sharing with service providers must be governed by a written contract prohibiting secondary use of the data. The FTC has jurisdiction over deceptive disclosures about third-party data sharing. (2) GOVERNANCE EXPOSURE: Medium. The notice does not enumerate all third-party service providers by name, which limits the ability of data subjects and compliance teams to assess the full scope of data flows. The assertion that recipients are contractually bound to confidentiality and restricted use should be verified through vendor DPA audits. (3) JURISDICTION FLAGS: EU and UK residents have rights to know the identity of processors and sub-processors. California residents have the right to know categories of third parties with whom their data is shared. The sharing with corporate affiliates may involve cross-border transfers requiring adequate transfer mechanisms. (4) CONTRACT AND VENDOR IMPLICATIONS: B2B customers using Twilio's services should note that this provision applies to the website and marketing context, not necessarily to data processed as part of the communications platform. Procurement teams should request Twilio's sub-processor list and verify DPA coverage for all vendors receiving personal data. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should obtain and maintain Twilio's current sub-processor list, audit DPAs for each vendor category, and confirm that affiliate data sharing is covered by intra-group data transfer agreements where cross-border transfers are involved.
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The notice authorizes disclosure of personal information to an undefined number of third-party service providers across functional categories including advertising and analytics, as well as to corporate affiliates, which may include entities operating under different privacy standards.
This provision states that personal information collected on Twilio's website may be shared with third-party vendors in advertising, analytics, payment processing, and email delivery, as well as with Twilio's corporate subsidiaries and parent companies.
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