If you sell tickets on Ticketmaster, the payment services provider collects government-issued ID and potentially tax identification numbers from you as part of Know Your Customer (KYC) requirements.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision explains the operational basis for identity document collection in the secondary ticket sales process, clarifying that such collection is required by the payment processor's regulatory obligations rather than by Ticketmaster's discretionary choice.
Secondary market sellers must submit sensitive identity documents that are stored until regulatory requirements are met, increasing exposure in the event of a data breach or unauthorized access.
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"As our payment services provider is transferring the funds from the ticket sale price to you, they need to collect information such as a valid ID as part of their Know Your Customer (KYC) requirements. Once your identity has been verified, this information is stored and securely deleted in line with regulatory requirements.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
KYC obligations for payment processing trigger compliance with financial regulations and data minimization principles under GDPR; the policy's reference to tax identification numbers also implicates IRS reporting requirements for marketplace sellers in the US.
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The provision explains the operational basis for identity document collection in the secondary ticket sales process, clarifying that such collection is required by the payment processor's regulatory obligations rather than by Ticketmaster's discretionary choice.
Secondary market sellers must submit sensitive identity documents that are stored until regulatory requirements are met, increasing exposure in the event of a data breach or unauthorized access.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.