When you buy a ticket, Ticketmaster shares your personal information — including contact details and purchase data — with the artist, promoter, venue, or record label associated with that event.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes the operational framework for data flows across the event ecosystem, making Event Partners recipients of user data as part of the standard event delivery process and defining their role as separate data handlers subject to their own privacy policies.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Your name, email, and purchase details are passed to multiple third parties for each event you attend, potentially leading to separate marketing from artists or venues outside your control via Ticketmaster's settings.
How other platforms handle this
We may share your personal information with third parties in the following circumstances: With service providers who perform services on our behalf, such as data analytics, marketing, customer service, and technology services. With financial partners, including banks, brokerage firms, and payment pr...
Sending you information about Adobe products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes, where your consent is not required; In some cases, in order to show you more relevant ads, we disclose with social medi...
We may share your information with third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We may also share your information with business partners who offer products or services that...
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"Event Partners are the entities we work with to put on the event, such as the artist, promoter, record label, or venue. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
Event Partners are characterized as independent data controllers, creating a controller-to-controller transfer that requires adequate legal bases and, under GDPR, potentially separate transparency obligations toward data subjects for each partner's downstream processing.
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The clause establishes the operational framework for data flows across the event ecosystem, making Event Partners recipients of user data as part of the standard event delivery process and defining their role as separate data handlers subject to their own privacy policies.
Your name, email, and purchase details are passed to multiple third parties for each event you attend, potentially leading to separate marketing from artists or venues outside your control via Ticketmaster's settings.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.