Provision record
Ticketmaster · Ticketmaster Privacy Policy · View original document ↗

Marketing Communications by Multiple Channels

Medium severity Common · 278 of 352 platforms
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Document Record

What it is

Ticketmaster may contact you about upcoming events and offers via email, SMS, push notifications, and social media, subject to your preferences, which you can update at any time.

This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes the operational scope and channels through which the entity may conduct marketing communications. The provision includes a mechanism for users to adjust their communication preferences, which defines the administrative process for managing the frequency and channels of such outreach.

Recent Activity

This document changed recently

Medium Jun 12, 2026

The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.

View change record →

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 3334 other provisions on other platforms.

Consumer impact (what this means for users)

You may receive marketing across email, SMS, push notifications, and social media unless you actively manage each preference separately in your account settings.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Log into your Ticketmaster account, go to account settings, and update your communication preferences to opt out of marketing emails, SMS, and push notifications individually.

How other platforms handle this

MyFitnessPal Medium

Send You Promotional and Marketing Materials Consent (where required by law) Legitimate Interests when consent is not required by law (specifically our interests in marketing features and products that may interest you...)

Google Cloud Medium

In some cases we will seek your consent to send you marketing communications.

ZipRecruiter Medium

We may use your Personal Data to send you information about the services provided by the ZipRecruiter Group; provided, however that we will obtain consent to do so where required by applicable law.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
To contact you with information or offers regarding upcoming events, products or services via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time.

Excerpt from Ticketmaster's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Multi-channel marketing communications implicate CAN-SPAM, TCPA (SMS), and GDPR/PECR consent requirements; compliance teams should verify that consent mechanisms and opt-out processes meet channel-specific regulatory standards across all operating jurisdictions.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Ticketmaster Privacy Policy
Entity
Ticketmaster
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001488
Document ID
CA-D-00284
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1db4719df80217807def99a6c23631408d0d2e260b0c96e4f93d000551212e16
Analysis generated
March 20, 2026 03:51 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Ticketmaster
Document: Ticketmaster Privacy Policy
Record ID: CA-P-001488
Captured: 2026-03-20 03:51:27 UTC
SHA-256: 1db4719df8021780…
URL: https://conductatlas.com/platform/ticketmaster/ticketmaster-privacy-policy/provision/CA-P-001488/marketing-communications-by-multiple-channels/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Ticketmaster's Marketing Communications by Multiple Channels clause do?

This clause establishes the operational scope and channels through which the entity may conduct marketing communications. The provision includes a mechanism for users to adjust their communication preferences, which defines the administrative process for managing the frequency and channels of such outreach.

How does this clause affect you?

You may receive marketing across email, SMS, push notifications, and social media unless you actively manage each preference separately in your account settings.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 278 platforms. See the full comparison.

Is ConductAtlas affiliated with Ticketmaster?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.