If you purchase accessible tickets or have accessibility requirements, Ticketmaster collects details about your health or disability needs, and in some markets may require you to validate those needs.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The collection of accessibility data enables Ticketmaster to process accommodation requests and fulfill regulatory compliance obligations in jurisdictions that require validation of accessibility needs. This mechanism supports the operational delivery of accessible ticketing services.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Severity downgraded from high to medium and provision now includes explicit reference to consent requirement and validation procedures.
View full change record →Your disability or health information is stored in Ticketmaster's platform and may be shared with event partners or government officials depending on applicable health and safety laws.
How other platforms handle this
"By clicking 'Next', you are indicating that you have read and agree to the TERMS OF USE AND PRIVACY POLICY"
We automatically collect certain information from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Service, we collect information about the individual web pages or products th...
Location data. Data about your device's location, which can be either precise or imprecise. For example, we collect location data using Global Navigation Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and Wi-Fi hotspots. Location can also be inferred from a device's IP address...
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"If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
Processing of special category health data under GDPR Article 9 requires explicit consent or a specific legal basis; the policy's reference to sharing health data with government officials and third-party event organizers creates additional regulatory exposure and necessitates documented data processing agreements.
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The collection of accessibility data enables Ticketmaster to process accommodation requests and fulfill regulatory compliance obligations in jurisdictions that require validation of accessibility needs. This mechanism supports the operational delivery of accessible ticketing services.
Your disability or health information is stored in Ticketmaster's platform and may be shared with event partners or government officials depending on applicable health and safety laws.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.