If you purchase accessible tickets or have accessibility requirements, Ticketmaster collects details about your health or disability needs, and in some markets may require you to validate those needs.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The collection of accessibility data enables Ticketmaster to process accommodation requests and fulfill regulatory compliance obligations in jurisdictions that require validation of accessibility needs. This mechanism supports the operational delivery of accessible ticketing services.
Your disability or health information is stored in Ticketmaster's platform and may be shared with event partners or government officials depending on applicable health and safety laws.
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"If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements. When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
Processing of special category health data under GDPR Article 9 requires explicit consent or a specific legal basis; the policy's reference to sharing health data with government officials and third-party event organizers creates additional regulatory exposure and necessitates documented data processing agreements.
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The collection of accessibility data enables Ticketmaster to process accommodation requests and fulfill regulatory compliance obligations in jurisdictions that require validation of accessibility needs. This mechanism supports the operational delivery of accessible ticketing services.
Your disability or health information is stored in Ticketmaster's platform and may be shared with event partners or government officials depending on applicable health and safety laws.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.