Synthesia Terms of Service

This document governs the relationship between Synthesia and its customers (typically businesses) for access to Synthesia's AI video generation platform, establishing contractual terms under English law with the courts of England and Wales as the exclusive jurisdiction. The agreement states that customers grant Synthesia a license to use Customer Data and Customer Content to provide and improve services, and the terms authorize Synthesia to suspend or terminate access for violation of Acceptable Use Policy, non-payment, or reputational risk to the company. Notably, the agreement includes a broad indemnification obligation requiring customers to defend and hold harmless Synthesia against third-party claims arising from customer use, including AI avatar misuse, and the limitation of liability caps Synthesia's total liability at fees paid in the twelve months preceding a claim, with exclusions for indirect and consequential damages that may be restricted by applicable law in certain jurisdictions. The document engages GDPR, the EU AI Act, and UK data protection law given Synthesia's AI-generated avatar and synthetic media services, with the Data Processing Agreement incorporated by reference governing personal data handling; the EU AI Act is particularly relevant given Synthesia's use of AI-generated human likenesses. Material compliance considerations include transparency and consent obligations for AI-generated content, the treatment of biometric-adjacent data in avatar creation, and sector-specific restrictions under the Acceptable Use Policy that may interact with evolving synthetic media regulation across jurisdictions.