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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“we will defend and indemnify Customer for any Claims Against Customer that constitute third party copyright infringement claims arising from our creation or development of any artificial intelligence components of the Services.”
“in no event will either Customer's or the Synthesia Extended Family's aggregate liability...exceed the total amount paid by Customer hereunder in the twelve (12) months preceding the last event giving rise to liability.”
“ensure that when it authorizes the creation or use of a Custom Avatar using the voice or likeness of an individual, such individual is over the applicable statutory legal age and has provided free and informed consent.”
“Customer, including its Authorized Users, must at all times comply with the Contract and the Acceptable Use Policy.”
“As between us on the one hand, and Customer and its Authorized Users on the other, Customer will own all Customer Data, but excluding the components of the Services and Synthesia Content.”
“Customer, and not Synthesia, is responsible for ensuring that (a) its use of the Services, including its use, processing and generation of any content therewith, is in compliance with applicable law...”
This document sets out the rules for using Synthesia's AI video services. You own the data you bring in, but Synthesia owns its platform and content, and you cannot recover fees already paid if the relationship ends early. You are responsible for making sure your use of the service—including what content you generate—follows the law, and you must confirm that anyone whose voice or likeness you use for a Custom Avatar has consented.
These Terms of Service establish the contractual framework governing Synthesia's provision of AI-powered video generation services to Customers. Synthesia retains full ownership of the Services, their components, and Synthesia Content, while Customers own their Customer Data as between the parties. The agreement allocates legal compliance responsibility for content use and generation to the Customer, including obligations to verify age and obtain free and informed consent before creating Custom Avatars. Synthesia's aggregate liability is capped at fees paid in the twelve months preceding the last liability-triggering event, with full exclusion of indirect, consequential, and similar damages for both parties. Synthesia provides a contractual defence and indemnification to Customers against third-party copyright infringement claims traceable to Synthesia's own creation or development of AI components.
As a user, you must ensure that every person whose voice or likeness you use to create a Custom Avatar is above the applicable legal age and has freely and informedly consented—this obligation sits with you, not Synthesia. You are also responsible for ensuring your use of the Services and any content you generate complies with applicable law. Fees are paid in advance, cannot be cancelled, and are non-refundable except where the Contract expressly states otherwise. If Synthesia makes a material change to the Contract, it must give you reasonable advance notice by email or through the Services before the change takes effect, giving you an opportunity to respond before new terms bind you.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
2 important changes detected
3 versions captured · Latest change detected by ConductAtlas: June 2026
“in no event will either Customer's or the Synthesia Extended Family's aggregate liability...exceed the total amount paid by Customer hereunder in the twelve (12) months preceding the last event giving rise to liability.”
“we will defend and indemnify Customer for any Claims Against Customer that constitute third party copyright infringement claims arising from our creation or development of any artificial intelligence components of the Services.”
“ensure that when it authorizes the creation or use of a Custom Avatar using the voice or likeness of an individual, such individual is over the applicable statutory legal age and has provided free and informed consent.”
“Customer, including its Authorized Users, must at all times comply with the Contract and the Acceptable Use Policy.”
“As between us on the one hand, and Customer and its Authorized Users on the other, Customer will own all Customer Data, but excluding the components of the Services and Synthesia Content.”
“Customer, and not Synthesia, is responsible for ensuring that (a) its use of the Services, including its use, processing and generation of any content therewith, is in compliance with applicable law...”
“Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable.”
“All references to 'Synthesia,'...what law will apply in any dispute or lawsuit arising out of or in connection with the Contract, and which courts have jurisdiction over any such dispute or lawsuit, shall be as follows...”
“If we make a material change to the Contract, we will provide Customer with reasonable notice prior to the change taking effect, either by emailing the email address associated with Customer's account or by messaging Customer through the Services.”
“IN NO EVENT WILL EITHER CUSTOMER OR ANY MEMBER OF THE SYNTHESIA EXTENDED FAMILY HAVE ANY LIABILITY...FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES...”
“If any charge owed by Customer...is thirty (30) days or more overdue, we may...suspend any fee-based Services until such amounts are paid in full, provided we have given Customer ten (10) or more days' prior notice...”
“We own and will continue to own the Synthesia Content, our Services and all components thereof, including all related intellectual property rights.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
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