Synthesia · Synthesia Terms of Service · View original document ↗

Fees Paid in Advance and Non-Refundable

High severity High confidence Explicitdocumentlanguage Common · 230 of 352 platforms
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Recent governance activity Synthesia recorded 5 documented changes in the last 30 days.
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This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers cannot recover fees already paid or cancel payment obligations mid-term, limiting financial recourse if the relationship ends early.

Consumer impact (what this means for users)

You are required to pay fees upfront and cannot cancel the payment obligation or obtain a refund, except where the Contract explicitly permits it.

How other platforms handle this

Calendly Medium

Calendly will bill the Fees in advance. Customers who qualify for invoice-billing are billed immediately at the start of the Initial Subscription Term...payment of which is due thirty (30) days from the first day of the then-current Subscription Term.

Upwork Medium

The Payroll Service Fees are 23% of the Bill Rate.

Whatnot Medium

All fees and other amounts payable to Whatnot are exclusive of any applicable sales taxes, and you are responsible for paying any applicable sales taxes in addition to such fees or other amounts.

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable.

— Excerpt from Synthesia's Synthesia Terms of Service

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-046229
Document ID
CA-D-00471
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad7eced3d63c9adc5930b8cce31cc3296ed7d3d4ea35081a5c1e458b31820557
Analysis generated
July 9, 2026 04:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-046229
Captured: 2026-07-09 04:47:54 UTC
SHA-256: ad7eced3d63c9adc…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-046229/fees-paid-in-advance-and-non-refundable/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Synthesia's Fees Paid in Advance and Non-Refundable clause do?

Customers cannot recover fees already paid or cancel payment obligations mid-term, limiting financial recourse if the relationship ends early.

How does this clause affect you?

You are required to pay fees upfront and cannot cancel the payment obligation or obtain a refund, except where the Contract explicitly permits it.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.