Provision record
Synthesia · Synthesia Terms of Service · View original document ↗

Fees Paid in Advance and Non-Refundable

High severity High confidence Explicit document language Common · 224 of 352 platforms

Key Facts · in the document’s own words

When must fees be paid?
“Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable.”
Version CA-V-004058, captured June 21, 2026 · live source ↗
Our reading, not the document’s words
Synthesia requires that fees be paid in advance, and establishes that payment obligations are non-cancelable and fees paid are non-refundable, except as expressly stated in the Contract.
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This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers cannot recover fees already paid or cancel payment obligations mid-term, limiting financial recourse if the relationship ends early.

Consumer impact (what this means for users)

You are required to pay fees upfront and cannot cancel the payment obligation or obtain a refund, except where the Contract explicitly permits it.

How other platforms handle this

Anthropic Medium

You will pay the fees, either to us or to the App Distributor, for the Initial Term and each subsequent Renewal Term up front, at the start of that Initial Term or Renewal Term, as applicable.

Instacart Medium

We may charge different fees for the Services, which may change from time to time. These may include delivery fees, priority fees, service fees...Fees may also vary based on demand, order attributes, or other factors.

DoorDash Medium

At the end of this 24-month period, the complimentary DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly fee unless you cancel your DashPass subscription prior to renewal.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable.

Excerpt from Synthesia's Terms of Service

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Date stated by the document
Feb. 23, 2024
As printed in Synthesia’s text (version CA-V-004058), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 29, 2026
Text quoted from version
CA-V-004058, captured June 21, 2026
Record ID
CA-P-046229
Document ID
CA-D-000471
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004058)
3075c1e9f9edabc621ca95b78a538cd7aa0177aa06a11829c0c61b9604ebf48d
Analysis generated
July 9, 2026 04:47 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-004058 (checked Oct. 5, 2026)
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-046229
Version: CA-V-004058
Captured: 2026-06-21 00:46:56 UTC
SHA-256: 3075c1e9f9edabc6…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-046229/fees-paid-in-advance-and-non-refundable/
Accessed: Oct. 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Synthesia's Fees Paid in Advance and Non-Refundable clause do?

Customers cannot recover fees already paid or cancel payment obligations mid-term, limiting financial recourse if the relationship ends early.

How does this clause affect you?

You are required to pay fees upfront and cannot cancel the payment obligation or obtain a refund, except where the Contract explicitly permits it.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 224 platforms. See the full comparison.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.