Provision record
Synthesia · Synthesia Terms of Service · View original document ↗

Customer Compliance with Acceptable Use Policy

High severity High confidence Explicit document language Common · 281 of 352 platforms

Key Facts · in the document’s own words

What must the Customer comply with?
“Customer, including its Authorized Users, must at all times comply with the Contract and the Acceptable Use Policy.”
Version CA-V-004058, captured June 21, 2026 · live source ↗
Our reading, not the document’s words
Synthesia requires the Customer, including its Authorized Users, to comply with the Contract and the Acceptable Use Policy at all times.
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This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The Customer is contractually responsible for the conduct of all its Authorized Users, not just its own direct actions.

Consumer impact (what this means for users)

You are required to ensure that every person you authorise to use the Services also complies with the Contract and Acceptable Use Policy.

How other platforms handle this

Microsoft Medium

When using generative AI tools, ethical considerations include addressing bias and fairness, ensuring privacy and security, maintaining transparency and accountability, promoting inclusiveness, and ensuring reliability and safety.

Microsoft Copilot Medium

The Xbox online service...are only for your personal and noncommercial use.

Apple Medium

Use the provided API to prompt users to review your app...we will disallow custom review prompts.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer, including its Authorized Users, must at all times comply with the Contract and the Acceptable Use Policy.

Excerpt from Synthesia's Terms of Service

Applicable regulations

CFAA
United States Federal
Trump Executive Order on AI Policy Framework
US

Provision details

Document information
Document
Synthesia Terms of Service
Entity
Synthesia
Date stated by the document
Feb. 23, 2024
As printed in Synthesia’s text (version CA-V-004058), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 29, 2026
Text quoted from version
CA-V-004058, captured June 21, 2026
Record ID
CA-P-046132
Document ID
CA-D-000471
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004058)
3075c1e9f9edabc621ca95b78a538cd7aa0177aa06a11829c0c61b9604ebf48d
Analysis generated
July 9, 2026 04:47 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-004058 (checked Oct. 5, 2026)
Citation Record
Entity: Synthesia
Document: Synthesia Terms of Service
Record ID: CA-P-046132
Version: CA-V-004058
Captured: 2026-06-21 00:46:56 UTC
SHA-256: 3075c1e9f9edabc6…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/provision/CA-P-046132/customer-compliance-with-acceptable-use-policy/
Accessed: Oct. 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Synthesia's Customer Compliance with Acceptable Use Policy clause do?

The Customer is contractually responsible for the conduct of all its Authorized Users, not just its own direct actions.

How does this clause affect you?

You are required to ensure that every person you authorise to use the Services also complies with the Contract and Acceptable Use Policy.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.