High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure.
Medium, provisions worth knowing about but with partial protections or limited scope.
Low, standard terms with minimal consumer impact.
Objective measurements
Counted directly from the archive for Smartsheet — documents, captured versions, and detected changes.
2
Documents tracked
6
Versions captured
4
Changes · 12 mo
4
Changes · all-time
20.0 d
Avg between changes
20
Days since change
42 d
Longest stable stretch
ConductAtlas User-Protection Index
Provisional · scored on 5 of 6
74.3/100
Consumer tier · provisional until more dimensions are known
Baseline74.3 here · corpus average 31.4 across 191 scored platformsTop quartileQ1 18.4 · median 30.8 · Q3 42.3
Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score.
Computed algorithmically from Smartsheet’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
Consumer tier · 74.3/100 · provisional · scored on 5 of 6
HighFee Acceleration Upon Customer Breach Termination
A customer whose service is terminated for uncured breach faces an immediate lump-sum obligation for all fees that would have accrued for the rest of the term, rather than being released from future …
HighAutomatic Annual Renewal of Subscription Services
Failure to provide timely written notice locks the customer into another full year of service and associated fees, making the renewal deadline operationally critical.
HighOrders Non-Cancelable Fees Non-Refundable
The customer has no general right to cancel an order or recover fees; any refund or cancellation right must be expressly identified elsewhere in the agreement, making those rights narrow and limited.
HighAggregate Liability Cap at Twelve Months Fees
The cap limits the maximum financial recovery available to the customer regardless of the size of actual harm suffered, tying recovery to a backward-looking fee amount that may be far smaller than th…
HighExclusion of Consequential and Indirect Damages
The exclusion eliminates the largest categories of damages that typically arise from service failures, meaning the customer cannot recover for lost business value, operational disruption, or other do…
This document sets out how Smartsheet handles your personal data — including how long it keeps it (generally no more than seven years), when it may share it with third …
Last updated May 5, 2026
· Privacy policy
6 provisions4 versions captured1 significant changeVersion history →
Smartsheet modified a single sentence in its Privacy Policy on June 5, 2026 describing which entities participate in the EU-U.S. Data Privacy Framework. The updated language specifies that 'Smartsheet and …
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
What Smartsheet documents does ConductAtlas track?
ConductAtlas tracks 2 Smartsheet documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
How many policy changes has Smartsheet made in the past year?
Smartsheet has made 4 policy changes in the past 12 months across the documents ConductAtlas tracks.
How many provisions has ConductAtlas classified for Smartsheet?
ConductAtlas has classified 16 provisions across Smartsheet's tracked documents. 1 are rated high severity, 12 medium, and 3 low.
Can I get alerts when Smartsheet changes their policies?
Yes. Monitor subscribers ($4.99/month) can add Smartsheet to their watchlist and receive same-day email alerts whenever any tracked document changes.
You're already tracking a platform
Monitoring is a paid feature. Monitor emails you the same day a platform you choose changes its terms.