“We will keep your personal data longer if required for tax or accounting purposes, to ensure we would be able to defend or raise a claim, to resolve disputes, to enforce our contractual rights, or where we have a legitimate need - though we will generally not keep personal data for longer than seven years...”
This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The seven-year general limit establishes a default retention ceiling, but the listed exceptions mean data may be held indefinitely in qualifying circumstances.
Interpretive note: The canonical claim states the primary proposition (the seven-year general limit) and incorporates the exceptions. The exceptions are also listed in omitted_material as independent conditions. The word 'generally' is a qualifier preserved in all fields.
Your personal data will generally be deleted within seven years, but Smartsheet may retain it beyond that period for tax or accounting purposes, to defend or raise a claim, to resolve disputes, to enforce contractual rights, or where it has a legitimate need.
How other platforms handle this
We will promptly destroy personal information at the end of the retention period, as described above. When we destroy personal information, we do so in a way that prevents that information from being restored or reconstructed.
We will retain your Data for as long as necessary: (i) to achieve the purposes as set out in this Policy; (ii) as required by applicable laws and regulations, including any mandated retention periods...
After you submit a request to delete your account, we initiate a deletion process to safely and completely remove your data from our servers or retain it only in anonymized form.
"We will keep your personal data longer if required for tax or accounting purposes, to ensure we would be able to defend or raise a claim, to resolve disputes, to enforce our contractual rights, or where we have a legitimate need - though we will generally not keep personal data for longer than seven years...Excerpt from Smartsheet's Privacy Policy
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The seven-year general limit establishes a default retention ceiling, but the listed exceptions mean data may be held indefinitely in qualifying circumstances.
Your personal data will generally be deleted within seven years, but Smartsheet may retain it beyond that period for tax or accounting purposes, to defend or raise a claim, to resolve disputes, to enforce contractual rights, or where it has a legitimate need.
ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.
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