CA-C-002990
Character.AI — Character.ai Terms of Service
Entity
Date detected
June 16, 2026
Effective date
June 16, 2026
Severity
Low
Direction
Neutral
Affected users
all users
Changes
+75 sentences added · 224 sentences modified
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Event Summary

Character.AI's Terms of Service document appears to have been corrupted or improperly captured during the June 16, 2026 update. The 'AFTER' version contains HTML metadata and Next.js framework code rather than readable Terms of Service language. The substantive terms content is not visible in the provided diff, making it impossible to identify what specific operational changes were made to the agreement.

LOW

Consumer Impact

The provided change summary does not contain readable Terms of Service language. The 'AFTER' version consists of HTML framework code and metadata rather than policy text. Without access to the actual updated terms, no operational impact on consumers can be assessed.

Governance Analysis

The document capture is corrupted and contains no readable policy language. A proper assessment requires retrieving the actual Terms of Service text.

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This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology

Evidence Verification

✓ Verified
Previous Version
9a58e03f9cb243b9aa74d7b1610de7eea62a9b8e0c66946c0abdabc00728cae8
April 19, 2026 06:08 UTC
✓ Verified
Current Version
324828cb1efbd96c1126f3213f0c2c79b0181ed929ea74ed1b42ae335daf38c5
June 16, 2026 00:19 UTC
✓ Verified
Change Detected
June 16, 2026 00:19 UTC
Analysis Methodology
✓ Verified
Source Document
https://character.ai/tos
Citation Record
Entity: Character.AI
Document: Character.ai Terms of Service
Record ID: CA-C-002990
Captured: 2026-06-16 00:19:36 UTC
URL: https://conductatlas.com/change/2026-06-16-characterai-characterai-terms-of-service-2990/
Accessed: June 16, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
For legal and compliance teams

Institutional Analysis

Assessment

A Terms of Service update was detected on June 16, 2026, but the document capture is malformed. The diff contains HTML and Next.js framework code rather than substantive policy language. Compliance teams cannot evaluate the change until the actual policy text is properly captured. No regulatory exposure or obligation changes can be determined from this corrupted data.

Full compliance analysis

Obligation analysis, escalation trigger, board language, and recommended action.

Monitor $19/mo Compliance $249/mo

Monitor: regulatory citations + obligations. Compliance: full compliance memo.

ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002990.

Clause-Level Changes

New Provisions Added
AI-Generated Content License
High

New provision explicitly clarifies user ownership of AI-generated outputs while still granting Character.AI a perpetual sublicensable license, addressing a gap between user-submitted and AI-generated content rights.

Full clause text available with Compliance. See Compliance →
Provisions Removed
Content Disclosure to Third Parties and Law Enforcement
Medium

Privacy-related disclosure provision removed from top-level terms structure, though content moderation language in current version may partially address this through law enforcement reporting clause.

Removed clause text available with Compliance. See Compliance →
AI-Generated Content Disclaimer
Medium

Standalone AI content disclaimer removed, likely consolidated into the new 'AI-Generated Content License' provision which now addresses both ownership and licensing rather than just disclaimers.

Removed clause text available with Compliance. See Compliance →
Price Increase Notice — 30 Days
Low

Standalone price increase notice removed as a separate provision, consolidated into the 'Subscription Non-Refund Policy' section in current version.

Removed clause text available with Compliance. See Compliance →
Provisions Modified
Mandatory Arbitration and Class Action Waiver
High

Previous version had empty excerpt; current version now provides full arbitration clause text with explicit exception for small claims.

Before/after clause text available with Compliance. See Compliance →
Perpetual Irrevocable Content License
High

Previous version had empty excerpt; current version now explicitly details the perpetual license grant for user-submitted content.

Before/after clause text available with Compliance. See Compliance →
Limitation of Liability and $100 Cap
High

Previous version had empty excerpt; current version now provides detailed liability limitation language with damages exclusions.

Before/after clause text available with Compliance. See Compliance →
Broad User Indemnification
High

Previous version had empty excerpt; current version now explicitly details broad indemnification scope including attorneys' fees and injuries.

Before/after clause text available with Compliance. See Compliance →
Age Restrictions
High

Previous version had empty excerpt; current version now explicitly specifies age thresholds including EEA/UK GDPR compliance (16 years for EEA/UK residents).

Before/after clause text available with Compliance. See Compliance →
Non-Refundable Subscription Payments
Medium

Previous version had empty excerpt; current version now adds legal carve-out ('except where required by law') and consolidates price increase notice into subscription policy.

Before/after clause text available with Compliance. See Compliance →
Account Termination for Inactivity or Violations
Medium

Previous version had empty excerpt; current version now provides detailed enforcement procedures including DMCA compliance language.

Before/after clause text available with Compliance. See Compliance →

Cross-platform context

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Full Changes

See the full side-by-side comparison of every sentence added, removed, and modified.

🔒 Full diff — Monitor

Document Context

Version history → Policy drift analysis → Document page →
Document
Character.ai Terms of Service
Entity
Character.AI
Captured
June 16, 2026
Source URL
https://character.ai/tos
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