CA-C-003121
Character.AI — Character.ai Terms of Service
Entity
Date detected
June 21, 2026
Effective date
June 21, 2026
Severity
Low
Direction
Neutral
Affected users
all users
Changes
+1 sentence added · 3 sentences modified
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Event Summary

Character.AI's Terms of Service were updated on June 21, 2026 with minor wording changes to metering and paywall messaging. The update modified how users are notified when they reach usage limits, changing from 'You hit {{amount}} {{feature}} today' to two variants including a new message 'You hit your {{feature}} limit today' without specifying an amount. This appears to be a user interface clarification with no material change to underlying usage policies or restrictions.

LOW

Consumer Impact

The updated terms clarify the messaging users see when they reach usage limits on the Character.AI platform. The revised language provides multiple notification formats, including a variant that displays usage limit information without specifying the exact amount previously hit. This is a presentational change that does not alter the underlying usage policies, rate limits, or restrictions that apply to accounts.

Governance Analysis

The updated language clarifies how Character.AI communicates usage limit information to users, but does not alter the policies, restrictions, or terms governing account usage. This is a presentational rather than substantive change.

Key Clauses Affected

metering notification language

Updated wording for usage limit alerts with a new variant that omits the specific amount reached.

Full clause-by-clause analysis available with Compliance.
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This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology

Evidence Verification

✓ Verified
Previous Version
5f813664c871294271bad77518632509d2dae450976b079d5852ccf95c7fb380
June 19, 2026 00:18 UTC
✓ Verified
Current Version
994afbe71eac15c467bd695d1a95a6d50976f6c0f6fff065ad128f4133a7e1e2
June 21, 2026 00:13 UTC
✓ Verified
Change Detected
June 21, 2026 00:13 UTC
Analysis Methodology
✓ Verified
Source Document
https://character.ai/tos
Citation Record
Entity: Character.AI
Document: Character.ai Terms of Service
Record ID: CA-C-003121
Captured: 2026-06-21 00:13:48 UTC
URL: https://conductatlas.com/change/2026-06-21-characterai-characterai-terms-of-service-3121/
Accessed: June 21, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
For legal and compliance teams

Institutional Analysis

Assessment

This change is a user interface clarification to metering notifications and does not create new compliance obligations, alter data processing, modify consent mechanisms, or engage regulatory frameworks. No institutional review is required.

Full compliance analysis

Obligation analysis, escalation trigger, board language, and recommended action.

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Monitor: regulatory citations + obligations. Compliance: full compliance memo.

ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003121.

Full Changes

See the full side-by-side comparison of every sentence added, removed, and modified.

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Document Context

Version history → Policy drift analysis → Document page →
Document
Character.ai Terms of Service
Entity
Character.AI
Captured
June 21, 2026
Source URL
https://character.ai/tos
Other changes to Character.ai Terms of Service
Previous change Jun 19, 2026
Character.AI updated their Character.ai Terms of Service on June 19, 2026. Change detected: 5 sentence(s) added, 7 sentence(s) modified. Document …
Next change Jun 21, 2026
Character.AI updated its Terms of Service on June 21, 2026, with changes to interface text and internal build identifiers. The …
Low Neutral
View full version history →
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