You agree to cover Character.AI's legal costs and any losses the company suffers, including attorneys' fees and injury claims, that arise from your use of the platform, with almost no limitation stated on this obligation.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This indemnification clause is unusually broad, requiring users to cover all losses and expenses Character.AI incurs related to their use of the Services, including attorneys' fees, without any apparent cap or carve-out for situations where Character.AI is at fault.
Interpretive note: The enforceability of this clause without a fault threshold or cap may vary by jurisdiction; EU/EEA and certain U.S. state courts may limit its application in consumer contexts.
Previous version had empty excerpt; current version now explicitly details broad indemnification scope including attorneys' fees and injuries.
View full change record →If a third party sues Character.AI over something related to your use of the platform, including content you submitted or interactions you had, you may be required to pay Character.AI's legal defense costs and any resulting damages, which creates significant financial exposure for ordinary users.
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"You agree to release, indemnify and hold Character.AI and its affiliates and their officers, employees, directors and agents harmless from any and all losses, damages, and expenses of any kind arising out of or relating to your use of the Services. Without limiting the foregoing, the release and indemnification described above includes reasonable attorneys' fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Services.Excerpt from Character.AI's Terms of Service
REGULATORY LANDSCAPE: Broad indemnification clauses in consumer contracts are subject to scrutiny under consumer protection law in multiple jurisdictions.
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This indemnification clause is unusually broad, requiring users to cover all losses and expenses Character.AI incurs related to their use of the Services, including attorneys' fees, without any apparent cap or carve-out for situations where Character.AI is at fault.
If a third party sues Character.AI over something related to your use of the platform, including content you submitted or interactions you had, you may be required to pay Character.AI's legal defense costs and any resulting damages, which creates significant financial exposure for ordinary users.
ConductAtlas has identified this type of provision across 229 platforms. See the full comparison.
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