CA-C-003724
Character.AI — Character.ai Terms of Service
Entity
Date detected
July 16, 2026
Effective date
July 16, 2026
Severity
Low
Direction
Neutral
Affected users
all users character creators
Changes
+1 sentence added · 6 sentences modified
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Event Summary

Character.ai updated its Terms of Service on July 16, 2026 with minor refinements to product interface language. The changes include: adding clarification that keyword matching in Lorebooks is case-insensitive, enabling users to paste comma-separated lists to add multiple keywords at once, adding an interface suggestion to 'Add [keyword]' in the keyword system, adding a generic 'Ad' label to the Advertisement section, and minor formatting adjustments to UI text. These are operational and interface clarifications with no material change to user rights, data practices, or binding contractual terms.

LOW

Consumer Impact

The updated Terms of Service clarifies that Lorebook keyword matching operates on a case-insensitive basis, meaning 'magic' and 'MAGIC' will trigger the same keyword entry in character conversations. The revised terms also state that users may paste a comma-separated list to add multiple keywords at once, streamlining the keyword creation workflow. These changes simplify product interaction without altering user rights, data collection practices, or contractual obligations.

Governance Analysis

The updated terms clarify product functionality to reduce user confusion about how keywords trigger in conversations and simplify the workflow for creators building Lorebook content. These operational clarifications improve usability without imposing new restrictions or rights limitations.

Key Clauses Affected

Lorebook keyword matching

Keyword matching is now explicitly case-insensitive in conversations

Keyword import functionality

Users may now paste comma-separated lists to add multiple keywords in bulk

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This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology

Evidence Verification

✓ Verified
Previous Version
7e5694c8e9aa534d4d2ff204e393740d09fa0006f7fc5d24e6172423b6c46e4f
July 15, 2026 00:22 UTC
✓ Verified
Current Version
fd01c882a46c9adb4a3eb556459ed8f36fee6f6585335cf225aa0142475ca8f8
July 16, 2026 00:23 UTC
✓ Verified
Change Detected
July 16, 2026 00:23 UTC
Analysis Methodology
✓ Verified
Source Document
https://character.ai/tos
Citation Record
Entity: Character.AI
Document: Character.ai Terms of Service
Record ID: CA-C-003724
Captured: 2026-07-16 00:23:48 UTC
URL: https://conductatlas.com/change/2026-07-16-characterai-characterai-terms-of-service-3724/
Accessed: July 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
For legal and compliance teams

Institutional Analysis

Assessment

No institutional compliance impact detected. The changes are operational refinements to product interface language and keyword matching behavior. No modification to data processing, privacy disclosures, liability provisions, or consent mechanisms is evident from the change summary. No regulatory review or contract amendment appears necessary.

Full compliance analysis

Regulatory exposure, obligation analysis, escalation trigger, board language, and recommended action.

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ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003724.

Full Changes

View complete diff →

Document Context

Version history → Policy drift analysis → Document page →
Document
Character.ai Terms of Service
Entity
Character.AI
Captured
July 16, 2026
Source URL
https://character.ai/tos
Other changes to Character.ai Terms of Service
Previous change Jul 15, 2026
Character.AI's Terms of Service in an update detected on July 15, 2026 added new user interface language related to a …
Low Neutral
Next change Jul 17, 2026
In an update detected on July 17, 2026, Character.AI modified UI text and workflow descriptions in its Terms of Service …
Low Neutral
View full version history →
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