By agreeing to these terms, you give up your right to sue Character.AI in court or join a class action lawsuit, and must instead resolve disputes through private arbitration, except for small claims.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Arbitration is a private process where a neutral third party decides disputes rather than a judge or jury. This waiver prevents users from joining together in class action lawsuits, which are often the only practical way to pursue small individual claims against a large company.
Previous version had empty excerpt; current version now provides full arbitration clause text with explicit exception for small claims.
View full change record →If you have a dispute with Character.AI, including over data privacy, content use, or account issues, you cannot sue in court or join a class action unless you opted out within 30 days of agreeing to the terms; you must instead use JAMS arbitration, and your total potential recovery is capped at $100 or amounts paid.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"You and Character.AI agree that any and all disputes or claims that have arisen or may arise between you and Character.AI, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. JAMS will administer the arbitration and will select the arbitrator as described below. The Federal Arbitration Act governs the validity and enforcement of this Arbitration Agreement. You and Character.AI agree that, by entering into these Terms, you and Character.AI are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not by a judge or a jury.Excerpt from Character.AI's Terms of Service
REGULATORY LANDSCAPE: This provision is governed by the Federal Arbitration Act (FAA) and is subject to ongoing scrutiny under California consumer protection law, which has periodically challenged the enforceability of class action waivers.
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Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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Arbitration is a private process where a neutral third party decides disputes rather than a judge or jury. This waiver prevents users from joining together in class action lawsuits, which are often the only practical way to pursue small individual claims against a large company.
If you have a dispute with Character.AI, including over data privacy, content use, or account issues, you cannot sue in court or join a class action unless you opted out within 30 days of agreeing to the terms; you must instead use JAMS arbitration, and your total potential recovery is capped at $100 or amounts paid.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.