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AWS
· AWS Customer Agreement
The agreement excludes liability for indirect, incidental, consequential, or exemplary damages, loss of content value, profits, revenues, customers, goodwill, and service unavailability. Aggregate liability for either party is capped at the amounts paid by the customer to AWS for the relevant services during the 12 months preceding the liability. Both caps are subject to exceptions where applicable law prohibits limitation....
Why it matters: The liability cap at 12 months of paid fees and the exclusion of consequential damages, including loss of content value and service unavailability, are operationally significant for customers whose business operations depend on AWS services. Losses from service outages, data unavailability, or business disruption would not be recoverable beyond the 12-month fee cap under these terms....
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AWS
· AWS Customer Agreement
The agreement requires both parties to comply with applicable export control laws and sanctions programs, including EAR, ITAR, and OFAC. Customers bear sole responsibility for export compliance related to how they use AWS services, including content transfer, processing, and region selection. Customers also represent and warrant that they and their financial institutions are not on any prohibited party lists maintained by the UN, U.S. government, EU, or member states....
Why it matters: The provision places sole responsibility for export control compliance on the customer for their specific use of AWS services, including content and workload characteristics, and requires affirmative representation that the customer and its financial institutions are not subject to sanctions. Violation of export control representations could constitute a material breach triggering immediate termination under Section 5.2(b)(ii)....
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Zoom
· Zoom Privacy Statement
Account owners and their designated administrators may access participant message content, direct messages, recordings, transcripts, and collaborative feature content generated by users on their accounts, subject to their configured settings. The scope of access includes in-meeting chat, Zoom Chat, direct messages under archiving, email and calendar content on Zoom Email accounts, and content from collaborative features such as whiteboards and polls....
Why it matters: This provision establishes that organizations operating as Zoom account owners have broad visibility into communications and content generated by users on their accounts, including direct messages when archiving is enabled. The scope of access depends on account settings but includes categories of content that employees or participants may not expect to be accessible to their employer or hosting organization....
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Zoom
· Zoom Privacy Statement
Zoom may collect and process biometric identifiers including facial geometry and voiceprint when users opt into certain enhanced features, subject to user consent. The data is subject to a deletion schedule tied to feature discontinuation or a two-year inactivity period, whichever comes first....
Why it matters: This provision requires user opt-in consent and establishes a defined retention and deletion schedule for biometric identifiers. The collection of facial geometry and voiceprint data engages state biometric privacy laws, particularly Illinois BIPA, which imposes specific written consent, retention schedule publication, and destruction requirements that may impose obligations beyond what this provision alone establishes....
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Zoom
· Zoom Privacy Statement
Personal data shared with third-party apps and integrations installed through the Zoom App Marketplace is governed by those developers' own terms and privacy policies, not by Zoom's Privacy Statement. The range of data that may be shared with approved apps includes account information, contact information, participant lists, meeting content, device information, and third-party emails....
Why it matters: This provision establishes that once personal data is shared with third-party apps authorized on a Zoom account, Zoom's Privacy Statement no longer governs that data. The breadth of data categories that may be shared (including meeting content, participant lists, and third-party emails) means that app authorization decisions by account owners have significant downstream privacy implications for all users on those accounts....
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Monitoring
These provisions have changed before.
Monitor includes same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
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Zoom
· Zoom Terms of Service
Users grant Zoom a perpetual, worldwide, sublicensable, and transferable license over Customer Content for the Permitted Uses defined in the agreement, which include performing obligations, complying with law, and enforcing acceptable use policies. The agreement separately states that communications-like content such as audio, video, chat, and screen sharing is not used to train AI models....
Why it matters: This provision establishes a perpetual license over Customer Content, including meeting recordings, transcripts, chat messages, files, and other materials, that extends beyond the subscription term and is sublicensable and transferable to third parties within the scope of Permitted Uses. Enterprise compliance teams should assess whether the perpetual and transferable nature of this license is compatible with their data governance obligations, particularly where Customer Content includes personal data subject to GDPR or CCPA rights such as deletion and portability....
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Zoom
· Zoom Terms of Service
Section 27 of the agreement requires that certain claims between users and Zoom be resolved through individual arbitration rather than court proceedings, and prohibits users from bringing class-action claims against Zoom....
Why it matters: This provision requires disputes to proceed through individual arbitration, which precludes users from pursuing claims in court as a class or group. The enforceability of mandatory arbitration clauses and class action waivers varies by jurisdiction and may be limited by applicable consumer protection law, particularly in the EU, UK, and certain US states....
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Zoom
· Zoom Terms of Service
Zoom asserts complete ownership over telemetry, product usage, and diagnostic data generated in connection with users' use of its services and software, classifying this data as Service Generated Data....
Why it matters: This provision asserts that Zoom owns all rights, title, and interest in data generated through platform usage, including telemetry and diagnostic data, which may include behavioral and operational signals about how organizations and individuals use the services. This ownership claim engages data protection frameworks where Service Generated Data can be linked to identifiable individuals....
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Zoom
· Zoom Terms of Service
Zoom may immediately suspend or terminate a user's access to services for any policy violation, and may also terminate the agreement for any reason or no reason by providing 30 business days advance notice....
Why it matters: This provision authorizes immediate suspension or termination for any violation of the agreement or referenced policies, and grants Zoom a general right to terminate for any reason upon 30 business days notice. The combination of no-cause termination authority and immediate suspension for policy violations creates operational continuity risk for enterprise users whose business workflows depend on Zoom services....
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Zoom
· Zoom Terms of Service
The agreement assigns primary account holders full responsibility for the actions of their end users and any third party they provide access to, including compliance with the agreement and all Zoom policies, regardless of whether Zoom expressly authorized that access....
Why it matters: This provision establishes that organizations are contractually liable for the acts and omissions of any third party they allow or enable to access the services, including unauthorized access scenarios. Enterprise compliance and legal teams should assess the scope of this liability assignment when deploying Zoom to external partners, contractors, or customers....
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Cohere
· Cohere Responsible Use Policy
The document establishes that Command R models are not recommended for consequential individual decisions in financial services, employment, and housing without human oversight, and identifies social scoring, inciting violence, and misinformation generation as prohibited use cases governed by Cohere's Usage Guidelines and customer agreements....
Why it matters: This provision defines the operational boundary between permitted and prohibited deployments of Command R models, and the prohibited categories directly intersect with high-risk AI application classifications under the EU AI Act and related regulatory frameworks applicable to automated decision-making....
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Cohere
· Cohere Responsible Use Policy
The document identifies human-outside-the-loop decision-making as a prohibited use case, defined as generating text used to make important decisions about individuals without human oversight in the decision process....
Why it matters: This provision establishes a human oversight requirement as a condition of permitted use, which intersects with regulatory mandates under the EU AI Act and GDPR Article 22 for automated decision-making systems affecting individuals....
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Cohere
· Cohere Responsible Use Policy
The document discloses that Command R models capture historical social biases and explicitly states they should not be used to make decisions about individuals or groups, citing CV ranking as a specific dangerous application....
Why it matters: This provision identifies a concrete class of prohibited deployment patterns, specifically automated or AI-assisted individual assessment in hiring and similar contexts, grounded in documented bias risks, which intersects with anti-discrimination law and emerging AI governance requirements in multiple jurisdictions....
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Coursera
· Coursera Terms of Use
US-based users agree to resolve all disputes with Coursera through individual binding arbitration administered by NAM rather than through civil court proceedings, and waive the right to participate in class, collective, or representative actions. The provision requires completion of a 60-day informal resolution process before arbitration may be filed....
Why it matters: This provision requires all US-based users to submit disputes to individual arbitration under NAM Comprehensive Rules and prohibits class or representative proceedings. The Federal Arbitration Act governs interpretation and enforcement of this clause, and a court may sever unenforceable portions while leaving the remainder intact....
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Coursera
· Coursera Terms of Use
Coursera's total liability for all claims related to its services is capped at the greater of $20 or the total fees paid by the user in the prior six months. The terms disclaim all liability for indirect, incidental, special, consequential, or punitive damages, including data loss, loss of goodwill, and inability to access services....
Why it matters: This provision establishes a monetary ceiling on Coursera's aggregate liability for all service-related claims, which for free-tier users is $20. The exclusion of consequential and indirect damages, including data loss and service inaccessibility, limits the remedial exposure Coursera accepts regardless of the nature or severity of the underlying claim....
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Roblox
· Roblox Terms of Use
U.S. users are required to resolve disputes with Roblox through binding individual arbitration rather than court proceedings, and the terms include a waiver of the right to participate in class actions or class arbitration....
Why it matters: This provision requires that unresolved disputes between U.S. users and Roblox proceed through individual arbitration administered under AAA Consumer Arbitration Rules, rather than through state or federal courts, and expressly waives the right to jury trial and collective or class proceedings. The 30-day opt-out window from first acceptance is the only mechanism available under the terms to preserve access to court-based dispute resolution....
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Roblox
· Roblox Terms of Use
The agreement states that all virtual content, including virtual items and in-experience items, has no real-world monetary value, and that users do not acquire any enforceable legal rights in virtual content through any platform transaction. Robux, the platform's virtual currency, are similarly stated to carry no real-world equivalent value....
Why it matters: This provision establishes the legal basis under which Roblox asserts that users cannot claim monetary compensation or legal title to virtual items or Robux, including in the event of account suspension, content removal, or platform discontinuation. The assertion that users acquire no enforceable legal rights in virtual content may interact with consumer protection frameworks in the EU, UK, and Australia that provide statutory protections for digital content purchases....
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Roblox
· Roblox Terms of Use
The terms disclose that Roblox collects biometric data, including facial geometry, through optional features including age verification, facial media capture, and facial animation tools. Separate privacy notices govern the collection, use, sharing, retention, and destruction of this biometric data....
Why it matters: The collection of biometric data, including facial geometry, through consumer-facing features triggers state biometric privacy statutes including Illinois BIPA, Texas CUBI, and Washington's biometric data law, as well as GDPR Article 9 special category data obligations for EU users. Separate notices governing retention and destruction schedules are referenced but not reproduced in the main terms....
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Calendly
· Calendly Terms of Use
The agreement requires that disputes between customers and Calendly be resolved through individual arbitration rather than court proceedings, and the terms include a waiver of class action participation for all customers....
Why it matters: This provision requires disputes to proceed through individual arbitration, precluding customers from participating in class or collective litigation against Calendly. The enforceability of mandatory arbitration clauses and class action waivers varies by jurisdiction, and applicable law in certain regions including EU member states may limit or override these provisions....
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Calendly
· Calendly Terms of Use
Paid subscriptions automatically renew for the same term length, and Calendly charges the prior period's fee plus a price increase of CPI plus 3% per renewal term unless a different rate is communicated before renewal....
Why it matters: This provision establishes a recurring, unilaterally determined price increase at each renewal term without requiring the customer's affirmative consent to the new rate. Enterprise customers and invoice-billed customers must provide 30 days written notice before the end of the current term to avoid renewal at the increased rate....
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Calendly
· Calendly Terms of Use
The agreement states that all subscription fees paid are non-cancellable and non-refundable, and must be paid without any offset or deduction....
Why it matters: This provision establishes that customers cannot recover prepaid subscription fees upon cancellation or termination except in the specific warranty breach scenario described in Section 13(b), and outstanding payment obligations become due immediately upon account termination....
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Calendly
· Calendly Terms of Use
Calendly reserves the right to suspend, terminate, or permanently revoke any customer's account at its sole discretion, at any time, with or without prior notice, and the agreement states Calendly bears no liability for consequences arising from such actions....
Why it matters: This provision authorizes Calendly to interrupt or permanently terminate account access without advance notice and without liability, which may affect customers relying on the platform for operational scheduling workflows. The no-liability clause operates in conjunction with the non-refundable fee provision, meaning terminated customers may not recover prepaid fees except under the limited warranty remedy....
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Calendly
· Calendly Terms of Use
The agreement places sole legal responsibility on the customer for obtaining participant consent for recordings, AI-generated transcriptions, and summaries under the Calendly Notetaker feature, and Calendly disclaims any warranty that its built-in consent functionality satisfies applicable legal requirements....
Why it matters: This provision places full legal compliance responsibility for recording consent on the customer in all jurisdictions, which is operationally significant given that recording consent laws vary materially across US states and international jurisdictions. Calendly expressly disclaims warranty that its in-product consent mechanisms are legally sufficient....
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Calendly
· Calendly Terms of Use
The agreement states that use of AI Features constitutes acknowledgment that Customer Data, including inputs and outputs, will be shared with and processed by unnamed third-party AI providers, and customers consent to this processing by activating AI Features....
Why it matters: This provision establishes that activating AI Features operates as consent to sharing Customer Data with third-party AI providers whose identities are not specified in the document text. Customers should assess whether this mechanism satisfies GDPR consent and sub-processor disclosure requirements for data involving EU personal data....
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Calendly
· Calendly Terms of Use
Customers warrant that Customer Data does not include HIPAA-covered health information, SOX or GLBA-regulated financial data, or sensitive personal information or special categories of data as defined under applicable data protection laws....
Why it matters: This provision places contractual warranty liability on customers for ensuring that regulated data categories are not submitted to the platform, and breach of this warranty authorizes Calendly to immediately suspend or terminate account access. Enterprise customers in healthcare, financial services, or those processing sensitive personal data must assess whether their use cases are compatible with this restriction....
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Zillow
· Zillow Terms of Use
The agreement requires that most disputes between users and Zillow be resolved through individual binding arbitration rather than court proceedings, and users waive the right to participate in class or representative actions. The agreement permits either party to bring qualifying small claims court actions as an exception....
Why it matters: This provision requires disputes to proceed through individual arbitration administered under specified rules, which means each user must pursue claims separately rather than collectively. The aggregate liability cap of $100 or prior fees paid operates in conjunction with this clause, defining the maximum recovery available through the arbitration process....
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Zillow
· Zillow Terms of Use
Users who upload photos, text, listings, data, or other content to Zillow's Services grant Zillow an irrevocable, perpetual, royalty-free worldwide license to use, modify, reproduce, distribute, sublicense, and create derivative works from that content in any media, without payment....
Why it matters: This provision grants Zillow broad exploitation rights over all user-submitted content with no expiration, no compensation obligation, and sublicensing authority, meaning the rights persist even if the user deletes their account or removes the content from the Services....
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Zillow
· Zillow Terms of Use
Zillow's total financial liability to any user for all claims under these terms is capped at the greater of fees paid to Zillow in the prior 12 months or $100, regardless of the legal theory under which the claim is brought....
Why it matters: This provision defines the maximum financial recovery available to any individual user against Zillow and all its affiliates for any claim under these terms, including contract, tort, and related theories. For users who pay no fees or minimal fees, the effective cap is $100....
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HubSpot
· HubSpot Terms of Service
The agreement authorizes HubSpot to terminate the customer's subscription on 30 days notice if HubSpot determines the customer's conduct has or may negatively reflect on or affect HubSpot, its prospects, or its customers....
Why it matters: This provision confers discretionary termination authority on HubSpot based on a subjective reputational standard that is not tied to a defined material breach; compliance teams should assess whether this provision creates operational risk for business continuity, particularly for customers that are operationally dependent on the HubSpot platform....
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HubSpot
· HubSpot Terms of Service
The agreement prohibits use of the Subscription Service for regulated sensitive data categories including HIPAA, COPPA, GLBA, and FISMA-governed data unless the customer separately enables Sensitive Data functionality and accepts the HubSpot Sensitive Data Terms....
Why it matters: Organizations in healthcare, financial services, or those processing children's data must separately enable and accept the Sensitive Data Terms before using HubSpot to process regulated data categories; use of the standard Subscription Service for such data without enabling these additional terms is prohibited under the agreement....
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Asana
· Asana Terms of Service
The terms assert that Asana's total financial liability to any user, across all claims and claim types, is capped at $100, with a carve-out acknowledging that certain jurisdictions may not permit this limitation....
Why it matters: This provision establishes a $100 ceiling on Asana's aggregate financial exposure to individual users regardless of the nature, cause, or magnitude of a claim, subject to applicable law in jurisdictions that restrict such limitations....
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Asana
· Asana Terms of Service
Content submitted by Managed Users (workplace or organization users) is classified as Customer Data owned and controlled by the subscribing Customer, which may manage, share, modify, or delete that content under the Customer Agreement....
Why it matters: This provision establishes that Managed Users' task data, messages, files, and related content are under the operational control of the subscribing Customer rather than the individual user, including the ability to expand access, share content, or delete it entirely....
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Asana
· Asana Terms of Service
The agreement places sole responsibility on the subscribing Customer (e.g., an employer) to inform Managed Users of data practices, obtain required consents, ensure lawful data processing, and resolve data-related disputes with Managed Users....
Why it matters: This provision contractually allocates compliance responsibility for Managed User data consent, lawful processing, and dispute resolution to the Customer organization rather than to Asana, creating direct regulatory exposure for enterprise subscribers under GDPR, CCPA, and other applicable data protection frameworks....
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Airtable
· Airtable Terms of Service
Users grant Airtable an irrevocable, transferable, sublicensable, royalty-free, worldwide license to access, copy, store, modify, and display all user-uploaded content for purposes including service operation, improvement, and any purpose consistent with the Privacy Policy. The license is granted through multiple sublicensing tiers and does not expire upon user request....
Why it matters: This provision establishes a broad content license that Airtable holds over all user-uploaded data, including sublicensing rights through multiple tiers and an irrevocable character that persists for the duration of the agreement. Organizations storing sensitive or proprietary data in Airtable should assess this license against their internal data governance and confidentiality frameworks....
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Airtable
· Airtable Terms of Service
The terms require that disputes between users and Airtable be resolved through final and binding individual arbitration, excluding jury trials, class actions, collective actions, and private attorney general or representative proceedings. Users may opt out of this requirement by following instructions in Section 16.2 within the specified opt-out period....
Why it matters: This provision requires that disputes proceed through individual arbitration rather than court litigation, and prohibits users from participating in class or collective proceedings. The opt-out mechanism provides a defined procedural path for users who wish to preserve litigation rights, subject to compliance with the opt-out deadline and method specified in Section 16.2....
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Airtable
· Airtable Terms of Service
Airtable reserves the right to permanently or temporarily suspend or terminate user access to the Services at any time, without notice, without cause, and without liability, at its sole discretion. Users remain bound by the Terms following termination....
Why it matters: This provision establishes that Airtable may discontinue user access without prior notice or stated cause, which may result in users losing access to stored content and active workflows without advance warning. The absence of a notice requirement creates operational continuity risk for organizations that rely on Airtable as a business-critical platform....
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Airtable
· Airtable Terms of Service
Airtable disclaims liability for indirect, consequential, incidental, special, punitive, and exemplary damages including loss of profits, data, and goodwill. Total aggregate liability for any claims is capped at fees paid to Airtable in the twelve months preceding the claim, applied cumulatively across all claims rather than per individual incident....
Why it matters: This provision establishes a cumulative aggregate liability cap equal to twelve months of fees paid, which for free-tier users results in a cap of zero dollars. The cumulative rather than per-claim structure means that the cap applies across all claims arising during the relevant period, which is operationally material for organizations with significant data stored in Airtable....
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Figma
· Figma Terms of Service (Superseded URL)
The agreement requires both Figma and the customer to resolve most disputes through binding individual arbitration administered by National Arbitration and Mediation (NAM), rather than in court, with the arbitrator holding exclusive authority to decide threshold arbitrability questions. A court action is permitted only to enjoin intellectual property infringement or misuse....
Why it matters: This provision requires disputes to proceed through individual binding arbitration conducted under NAM's Comprehensive Dispute Resolution Rules, with a mandatory 60-day pre-arbitration written notice period before a formal demand can be filed. The delegation of threshold arbitrability determinations exclusively to the arbitrator, including questions of unconscionability and enforceability, is an operationally distinct feature that affects the procedural posture of any dispute....
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Figma
· Figma Terms of Service (Superseded URL)
The terms establish a class action waiver that applies regardless of whether the customer opts out of the arbitration clause, requiring all claims to be pursued on an individual basis only. Even customers who successfully opt out of arbitration remain bound by the prohibition on class, representative, or consolidated actions under the terms as written....
Why it matters: This provision establishes that the class action waiver operates independently of the arbitration opt-out mechanism, meaning opting out of arbitration does not restore the ability to participate in class proceedings as the terms are written. This structural separation is operationally distinct from standard arbitration clauses where the class action waiver is typically coextensive with the arbitration agreement....
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Figma
· Figma Terms of Service (Superseded URL)
The agreement requires customers to comply with U.S. export controls and OFAC regulations, and states that upon termination for export control breach, the customer loses all rights to Customer Content, which Figma may immediately quarantine, delete, or remove. Figma may suspend access or terminate the agreement to comply with applicable legal obligations....
Why it matters: This provision establishes that a termination for export control breach results in forfeiture of all rights to Customer Content held by Figma, with immediate deletion or quarantine authorized. This is a materially distinct consequence compared to standard termination provisions, which include a 30-day post-termination retrieval period for Customer Content. The loss of Customer Content upon export control termination creates significant data loss risk for affected customers....
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Vercel
· Vercel Terms of Service
The agreement authorizes Vercel to use content submitted by Hobby plan and trial Pro plan users to train AI and machine learning models, and to share that content with unidentified third parties for AI development purposes. Paid Pro plan users are not subject to model training by default and must affirmatively opt in; Enterprise plan users are excluded....
Why it matters: This provision establishes a default data use authorization for Hobby and trial Pro plan users that permits sharing of user-submitted content with third parties for AI model development. The identities and data handling practices of those third parties are not specified in the agreement, and the scope of content eligible for sharing is defined broadly as all content submitted in connection with the services....
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Vercel
· Vercel Terms of Service
The agreement requires that disputes between users and Vercel, after a 60-day informal resolution period, be resolved through binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, governed by the Federal Arbitration Act. A sole arbitrator handles proceedings and court review of arbitration awards is limited....
Why it matters: This provision establishes that virtually all claims arising from or related to the services must proceed through JAMS arbitration rather than state or federal court, with the FAA governing arbitrability determinations. The provision explicitly states it survives termination of the agreement, account, and service....
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Vercel
· Vercel Terms of Service
The agreement requires users to waive participation in class action proceedings against Vercel, with disputes instead resolved through individual binding arbitration. The agreement states that this class action waiver is governed by the FAA and survives termination of the agreement....
Why it matters: This provision requires users to proceed individually rather than as part of a class in any dispute with Vercel. The agreement explicitly states that the FAA, not state law, governs the class action waiver, which may affect enforceability challenges under state consumer protection statutes....
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Vercel
· Vercel Terms of Service
The agreement caps Vercel's total liability for direct damages at the greater of $100 or fees paid by the user in the six months preceding the event giving rise to the claim, and excludes all indirect, consequential, punitive, and incidental damages. Exceptions apply to the user's own breach of usage restrictions, confidentiality, payment, representations, warranties, and indemnity obligations....
Why it matters: This provision establishes a monetary ceiling on Vercel's liability for service failures, data loss, or business interruption that may be substantially lower than actual damages for organizations with significant operational dependencies on the platform. The exclusion of consequential damages applies broadly, including to data corruption and loss of business scenarios....
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Vercel
· Vercel Terms of Service
The agreement prohibits users from hosting Protected Health Information or any HIPAA-regulated information on the services without first obtaining Vercel's prior written approval....
Why it matters: This provision places an affirmative obligation on users to obtain written approval before deploying any HIPAA-regulated workloads, and failure to comply could constitute a breach of the agreement. Organizations in healthcare or health-tech sectors must confirm written approval status before using Vercel for any PHI-adjacent deployments....
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Vercel
· Vercel Terms of Service
Users agree to be legally bound by actions taken by AI Functionality and Third Party Tools operating on their behalf through the services, and bear full responsibility for monitoring AI outputs, configuring appropriate safeguards, and paying any costs incurred by Third Party Tools using the services....
Why it matters: This provision establishes that users are contractually bound by autonomous actions taken by AI agents or third-party tools operating under their account credentials, including costs incurred and actions taken without direct human approval. Vercel expressly disclaims responsibility for any loss or damage arising from such actions....
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Patreon
· Patreon Terms of Use
Creators and fans grant Patreon a royalty-free, perpetual, irrevocable, sublicensable, worldwide license to use, reproduce, distribute, translate, and prepare derivative works from all content posted to the platform, in all formats now known or later developed. The license also covers personal data embedded in creations, with Patreon asserting a GDPR legitimate interest basis for that processing....
Why it matters: This provision establishes a content license that survives account deletion due to its perpetual and irrevocable terms, and extends to sublicensable derivative works in all future formats. The explicit invocation of GDPR legitimate interest as a basis for processing personal data within creator content creates a distinct legal basis claim that EU and UK data protection authorities may evaluate against the substantive legitimate interest balancing test....
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Patreon
· Patreon Terms of Use
The terms require most disputes between users and Patreon to be resolved through individual binding arbitration rather than court proceedings, and include a waiver of class action participation. Users may opt out of the arbitration requirement by submitting written notice to Patreon within 30 days of first agreeing to the terms....
Why it matters: This provision requires disputes to proceed through individual arbitration, which precludes class or collective action proceedings against Patreon in most circumstances. The 30-day opt-out window is a time-sensitive procedural mechanism that, if missed, binds users to the arbitration framework for the duration of their platform use....
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Patreon
· Patreon Terms of Use
Patreon reserves the right to block or withhold creator earnings for violations of its Terms or policies or for compliance reasons, including failure to provide tax reporting information, and states it will attempt to communicate the reason promptly. The terms do not specify a maximum withholding duration or a formal appeals procedure specific to fund disputes....
Why it matters: This provision authorizes Patreon to withhold earned creator revenue without specifying a maximum duration or a defined procedural framework for contesting withholding decisions, creating operational and financial risk for creators who depend on platform earnings. The withholding authority extends to compliance-related reasons beyond policy violations, including tax information collection....
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Patreon
· Patreon Terms of Use
Creators publishing sexually explicit content or nudity on Patreon are required to verify their own age, verify the age of all persons depicted in their creations as being over 18, and obtain written consent from each such person. Documentation of age verification and consent must be provided to Patreon upon request....
Why it matters: This provision establishes specific documentation and verification obligations for adult content creators, including the collection and retention of written consent and age verification records for depicted individuals. Failure to maintain and provide this documentation upon Patreon's request may result in enforcement action under the platform's policies....