Calm · Calm Terms of Service · View original document ↗

Mandatory Individual Arbitration

High severity Uncommon · 21 of 343 platforms
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Document Record

What it is

If you have a dispute with Calm, you must resolve it through private arbitration — not in court — and you cannot join a class action lawsuit against Calm.

This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause structures dispute resolution to occur through individual arbitration rather than aggregated class proceedings. The operational effect is that disputes between users and Calm are handled separately, rather than consolidated with other user disputes.

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 560 other provisions on other platforms.

Consumer impact (what this means for users)

Consumers lose access to jury trials and class actions, meaning small individual claims may be economically impractical to pursue. New users have a 30-day window to opt out of this clause after first agreeing to the Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    Within 30 days of first agreeing to Calm's Terms of Service, send a written opt-out notice to Calm via email at support@calm.com. Clearly state your name, account email, and your intent to opt out of the arbitration agreement in Section 16.

How other platforms handle this

Pinecone Medium

THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

Weights & Biases Medium

Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration before one arbitrat...

Teachable Medium

You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND CALM AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU AND CALM ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

— Excerpt from Calm's Calm Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

The mandatory arbitration clause with class action waiver is governed by the Federal Arbitration Act and raises significant due diligence considerations; compliance teams should assess whether this clause survives scrutiny under applicable state law (e.g., California AB 51 limitations) and evaluate exposure for B2B or employer-sponsored plan participants.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC oversees unfair or deceptive consumer practices and has ongoing scrutiny of mandatory arbitration clauses in consumer contracts.
    File a complaint →
  • State AG
    State Attorneys General can challenge arbitration clauses under state consumer protection laws, particularly in California and other states with strong consumer arbitration protections.
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Calm Terms of Service
Entity
Calm
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001143
Document ID
CA-D-00217
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d85b649f012d4968828ea719cebb5ff497c52570c9c8c2991aaa8cda7a8493f1
Analysis generated
March 20, 2026 10:56 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Calm
Document: Calm Terms of Service
Record ID: CA-P-001143
Captured: 2026-03-20 10:56:44 UTC
SHA-256: d85b649f012d4968…
URL: https://conductatlas.com/platform/calm/calm-terms-of-service/mandatory-individual-arbitration/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Calm's Mandatory Individual Arbitration clause do?

This clause structures dispute resolution to occur through individual arbitration rather than aggregated class proceedings. The operational effect is that disputes between users and Calm are handled separately, rather than consolidated with other user disputes.

How does this clause affect you?

Consumers lose access to jury trials and class actions, meaning small individual claims may be economically impractical to pursue. New users have a 30-day window to opt out of this clause after first agreeing to the Terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 21 platforms. See the full comparison.

Is ConductAtlas affiliated with Calm?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calm.