Calm · Calm Terms of Service · View original document ↗

Mandatory Individual Arbitration

High severity Uncommon · 13 of 325 platforms
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Document Record

What it is

If you have a dispute with Calm, you must resolve it through private arbitration — not in court — and you cannot join a class action lawsuit against Calm.

This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause structures dispute resolution to occur through individual arbitration rather than aggregated class proceedings. The operational effect is that disputes between users and Calm are handled separately, rather than consolidated with other user disputes.

Consumer impact (what this means for users)

Consumers lose access to jury trials and class actions, meaning small individual claims may be economically impractical to pursue. New users have a 30-day window to opt out of this clause after first agreeing to the Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    Within 30 days of first agreeing to Calm's Terms of Service, send a written opt-out notice to Calm via email at support@calm.com. Clearly state your name, account email, and your intent to opt out of the arbitration agreement in Section 16.

How other platforms handle this

OpenAI High

You and OpenAI agree to resolve any disputes arising out of or relating to these Terms or our Services through final and binding individual arbitration, except that either party may bring an individual claim in small claims court. You agree to waive your right to a jury trial and to participate in a...

Revolut High

Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration. The arbitration sh...

Uber High

You and Uber agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Application (collectively, "Disputes") will be settled by binding arbitration between you and ...

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND CALM AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU AND CALM ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

— Excerpt from Calm's Calm Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

The mandatory arbitration clause with class action waiver is governed by the Federal Arbitration Act and raises significant due diligence considerations; compliance teams should assess whether this clause survives scrutiny under applicable state law (e.g., California AB 51 limitations) and evaluate exposure for B2B or employer-sponsored plan participants.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC oversees unfair or deceptive consumer practices and has ongoing scrutiny of mandatory arbitration clauses in consumer contracts.
    File a complaint →
  • State AG
    State Attorneys General can challenge arbitration clauses under state consumer protection laws, particularly in California and other states with strong consumer arbitration protections.
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Calm Terms of Service
Entity
Calm
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001143
Document ID
CA-D-00217
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d85b649f012d4968828ea719cebb5ff497c52570c9c8c2991aaa8cda7a8493f1
Analysis generated
March 20, 2026 10:56 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Calm
Document: Calm Terms of Service
Record ID: CA-P-001143
Captured: 2026-03-20 10:56:44 UTC
SHA-256: d85b649f012d4968…
URL: https://conductatlas.com/platform/calm/calm-terms-of-service/mandatory-individual-arbitration/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Calm's Mandatory Individual Arbitration clause do?

This clause structures dispute resolution to occur through individual arbitration rather than aggregated class proceedings. The operational effect is that disputes between users and Calm are handled separately, rather than consolidated with other user disputes.

How does this clause affect you?

Consumers lose access to jury trials and class actions, meaning small individual claims may be economically impractical to pursue. New users have a 30-day window to opt out of this clause after first agreeing to the Terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 13 platforms. See the full comparison.

Is ConductAtlas affiliated with Calm?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calm.