Calm · Calm Terms of Service · View original document ↗

Promotional Offer Auto-Conversion

High severity Unique · 0 of 343 platforms
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Document Record

What it is

If you sign up for a free trial or discounted promotional period, Calm will automatically start charging you at the full subscription price when the promotion ends unless you cancel at least 24 hours before.

This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the operational mechanism by which promotional subscriptions convert to paid subscriptions, requiring users to take affirmative cancellation action within a specified timeframe to prevent automatic charges. The 24-hour advance notice requirement creates a procedural trigger for the transition from promotional to standard billing terms.

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 535 other provisions on other platforms.

Consumer impact (what this means for users)

Consumers who do not actively cancel during a promotional period will be automatically enrolled in and charged for a full recurring subscription, with no right to a refund once charged. This is a common source of consumer complaints in subscription services.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 24 hours
    Before your promotional period ends, log into your Calm account and go to https://calm.com/profile/manage-subscription to cancel. You must cancel at least 24 hours before the promotional period ends to avoid being charged the full subscription price.

How other platforms handle this

Teachable Medium

You are solely responsible for determining what, if any, taxes apply to the payments you receive through the Services, and it is your responsibility to collect, report, and remit the correct tax to the appropriate tax authority. Teachable is not responsible for determining whether taxes apply to you...

Skillshare Medium

Your subscription will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. You authorize Skillshare to charge your payment method on a recurring basis for the subscription fee.

eBay Medium

eBay charges sellers for using many of our Services. In some cases, eBay may charge buyers for using certain of our Services. We may change our fees at any time by posting the changes on our Seller Center and, if applicable, informing you via email or through My eBay. eBay may, in its discretion, ch...

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▸ View Original Clause Language DOCUMENT RECORD
"
Once your promotional period ends, you authorize Calm to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription plus any applicable taxes unless it is canceled in accordance with section 4(c) at least 24 hours prior to the end of the promotional period.

— Excerpt from Calm's Calm Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

Promotional-to-paid auto-conversion provisions are heavily regulated under state automatic renewal laws and the FTC's updated Negative Option Rule (effective 2024); compliance teams should verify that Calm's pre-conversion disclosures and cancellation mechanisms meet the heightened notice-and-consent requirements now in force.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC's updated Negative Option Rule and prior enforcement actions directly cover promotional-to-paid subscription conversions that lack adequate consumer notice or easy cancellation.
    File a complaint →
  • State AG
    State automatic renewal laws (especially California's) impose specific disclosure and cancellation requirements for trial-to-paid conversions that State AGs actively enforce.
    File a complaint →

Provision details

Document information
Document
Calm Terms of Service
Entity
Calm
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001150
Document ID
CA-D-00217
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d85b649f012d4968828ea719cebb5ff497c52570c9c8c2991aaa8cda7a8493f1
Analysis generated
March 20, 2026 10:56 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Calm
Document: Calm Terms of Service
Record ID: CA-P-001150
Captured: 2026-03-20 10:56:44 UTC
SHA-256: d85b649f012d4968…
URL: https://conductatlas.com/platform/calm/calm-terms-of-service/promotional-offer-auto-conversion/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Calm's Promotional Offer Auto-Conversion clause do?

This provision establishes the operational mechanism by which promotional subscriptions convert to paid subscriptions, requiring users to take affirmative cancellation action within a specified timeframe to prevent automatic charges. The 24-hour advance notice requirement creates a procedural trigger for the transition from promotional to standard billing terms.

How does this clause affect you?

Consumers who do not actively cancel during a promotional period will be automatically enrolled in and charged for a full recurring subscription, with no right to a refund once charged. This is a common source of consumer complaints in subscription services.

Is ConductAtlas affiliated with Calm?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calm.