If you sign up for a free trial or discounted promotional period, Calm will automatically start charging you at the full subscription price when the promotion ends unless you cancel at least 24 hours before.
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This provision establishes the operational mechanism by which promotional subscriptions convert to paid subscriptions, requiring users to take affirmative cancellation action within a specified timeframe to prevent automatic charges. The 24-hour advance notice requirement creates a procedural trigger for the transition from promotional to standard billing terms.
Consumers who do not actively cancel during a promotional period will be automatically enrolled in and charged for a full recurring subscription, with no right to a refund once charged. This is a common source of consumer complaints in subscription services.
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"Once your promotional period ends, you authorize Calm to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription plus any applicable taxes unless it is canceled in accordance with section 4(c) at least 24 hours prior to the end of the promotional period.— Excerpt from Calm's Calm Terms of Service
Promotional-to-paid auto-conversion provisions are heavily regulated under state automatic renewal laws and the FTC's updated Negative Option Rule (effective 2024); compliance teams should verify that Calm's pre-conversion disclosures and cancellation mechanisms meet the heightened notice-and-consent requirements now in force.
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This provision establishes the operational mechanism by which promotional subscriptions convert to paid subscriptions, requiring users to take affirmative cancellation action within a specified timeframe to prevent automatic charges. The 24-hour advance notice requirement creates a procedural trigger for the transition from promotional to standard billing terms.
Consumers who do not actively cancel during a promotional period will be automatically enrolled in and charged for a full recurring subscription, with no right to a refund once charged. This is a common source of consumer complaints in subscription services.
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