If you sign up for a free trial or discounted promotional period, Calm will automatically start charging you at the full subscription price when the promotion ends unless you cancel at least 24 hours before.
This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the operational mechanism by which promotional subscriptions convert to paid subscriptions, requiring users to take affirmative cancellation action within a specified timeframe to prevent automatic charges. The 24-hour advance notice requirement creates a procedural trigger for the transition from promotional to standard billing terms.
Consumers who do not actively cancel during a promotional period will be automatically enrolled in and charged for a full recurring subscription, with no right to a refund once charged. This is a common source of consumer complaints in subscription services.
How other platforms handle this
If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorize us to charge your payment method for these amounts.
You also authorize us to retry any failed authorizations. We may use data provided to us by our partners to determine when to schedule such retries.
Any renewal of your AC WhatsApp Service subscription or your WhatsApp Credit Subscription will be at the then current prices listed on, or otherwise accessible via, the ActiveCampaign Pricing page without applying any prior discount.
"Once your promotional period ends, you authorize Calm to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription plus any applicable taxes unless it is canceled in accordance with section 4(c) at least 24 hours prior to the end of the promotional period.Excerpt from Calm's Terms of Service
Promotional-to-paid auto-conversion provisions are heavily regulated under state automatic renewal laws and the FTC's updated Negative Option Rule (effective 2024); compliance teams should verify that Calm's pre-conversion disclosures and cancellation mechanisms meet the heightened notice-and-consent …
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This provision establishes the operational mechanism by which promotional subscriptions convert to paid subscriptions, requiring users to take affirmative cancellation action within a specified timeframe to prevent automatic charges. The 24-hour advance notice requirement creates a procedural trigger for the transition from promotional to standard billing terms.
Consumers who do not actively cancel during a promotional period will be automatically enrolled in and charged for a full recurring subscription, with no right to a refund once charged. This is a common source of consumer complaints in subscription services.
ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.
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