The notice states that Zendesk's services are not directed to children under 16 and that Zendesk does not knowingly collect personal data from that age group, with a mechanism to report and delete such data if discovered.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes Zendesk's age threshold at 16 for data collection purposes, engaging COPPA requirements in the US for children under 13 and GDPR Article 8 requirements for children under 16 in EU member states that have not lowered the threshold, which varies by country.
The agreement states that Zendesk does not knowingly collect data from users under 16, and provides privacy@zendesk.com as the contact to report and request deletion of any such data. This threshold is set at 16 rather than the US COPPA threshold of 13.
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Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...
"Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us at privacy@zendesk.com and we will take steps to delete such information.Excerpt from Zendesk's Privacy Policy
(1) REGULATORY LANDSCAPE: COPPA in the US requires verifiable parental consent for collection of personal data from children under 13, enforced by the FTC.
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This provision establishes Zendesk's age threshold at 16 for data collection purposes, engaging COPPA requirements in the US for children under 13 and GDPR Article 8 requirements for children under 16 in EU member states that have not lowered the threshold, which varies by country.
The agreement states that Zendesk does not knowingly collect data from users under 16, and provides privacy@zendesk.com as the contact to report and request deletion of any such data. This threshold is set at 16 rather than the US COPPA threshold of 13.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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