The notice states that Zendesk uses personal data to send marketing communications and provides an unsubscribe mechanism via email link or contact with privacy@zendesk.com, while retaining the right to send transactional or account-related communications regardless of marketing opt-out.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the marketing communication opt-out mechanism and clarifies that transactional communications continue after opt-out, which is relevant for CAN-SPAM compliance in the US and ePrivacy Directive requirements in the EU for email marketing.
Under these terms, Zendesk may send marketing emails based on personal data collected, with opt-out available via unsubscribe link in each email or by contacting privacy@zendesk.com. The agreement states that account and transactional notices will continue regardless of marketing opt-out.
How other platforms handle this
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to request that your data be transferred to a third party (data portability)
Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.
"We may use your personal data to send you marketing communications about our products, services, and events. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in any marketing email we send you or by contacting us at privacy@zendesk.com. If you opt out of marketing communications, we may still send you non-marketing communications, such as notices about your account or transactions.Excerpt from Zendesk's Privacy Policy
(1) REGULATORY LANDSCAPE: Email marketing engages CAN-SPAM requirements in the US (including mandatory opt-out mechanisms and honoring of opt-out requests within 10 business days), ePrivacy Directive requirements in the EU for consent-based email marketing, and …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision establishes the marketing communication opt-out mechanism and clarifies that transactional communications continue after opt-out, which is relevant for CAN-SPAM compliance in the US and ePrivacy Directive requirements in the EU for email marketing.
Under these terms, Zendesk may send marketing emails based on personal data collected, with opt-out available via unsubscribe link in each email or by contacting privacy@zendesk.com. The agreement states that account and transactional notices will continue regardless of marketing opt-out.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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