Provision record
Zendesk · Zendesk Privacy Policy · View original document ↗

Collection of Sensitive Personal Data Including Race

High severity High confidence Explicit document language Common · 296 of 352 platforms

Key Facts

When does Zendesk collect Sensitive Personal Data?
Zendesk collects Sensitive Personal Data, such as proof of vaccination or race and ethnicity on an optional basis, where permissible under applicable law.
Stay ahead of the changes
Track Zendesk and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF

This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Zendesk's data collection includes a category of sensitive personal data—such as health and demographic information—that carries heightened legal protections in many jurisdictions.

Interpretive note: The 'optional' qualifier and the 'where permissible under applicable law' condition both limit the collection, but neither is defined further in the excerpt. Additional categories of Sensitive Personal Data beyond those listed may exist given the use of 'such as'.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4186 other provisions on other platforms.

Consumer impact (what this means for users)

Zendesk may collect your proof of vaccination or race and ethnicity as optional Sensitive Personal Data, subject to what applicable law allows.

How other platforms handle this

ZipRecruiter Medium

You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.

NVIDIA NIM Medium

NIM container releases that collect data, collect it for the following purposes: (a) to properly configure and optimize products for use with Software; and (b) to improve NVIDIA products and services.

Glassdoor Medium

Some of our ad partners may also enable us to collect similar data directly from their website or app by integrating our or our affiliates' advertising technology.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Sensitive Personal Data, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).

Excerpt from Zendesk's Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Zendesk Privacy Policy
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-055418
Document ID
CA-D-00639
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
61bead77ffc0694e673595ad8660fbe7d6a546799b687496b3755d40d3acc968
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Privacy Policy
Record ID: CA-P-055418
Captured: 2026-07-09 09:29:52 UTC
SHA-256: 61bead77ffc0694e…
URL: https://conductatlas.com/platform/zendesk/zendesk-privacy-policy/provision/CA-P-055418/collection-of-sensitive-personal-data-including-race/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Zendesk's Collection of Sensitive Personal Data Including Race clause do?

Zendesk's data collection includes a category of sensitive personal data—such as health and demographic information—that carries heightened legal protections in many jurisdictions.

How does this clause affect you?

Zendesk may collect your proof of vaccination or race and ethnicity as optional Sensitive Personal Data, subject to what applicable law allows.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.