The notice states that California residents have CCPA/CPRA rights to know, delete, correct, opt out of sale or sharing, and be free from discrimination, with requests submitted via the privacy request form or privacy@zendesk.com.
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the specific privacy rights framework Zendesk applies to California residents under CCPA and CPRA, including the opt-out of sale or sharing right applicable to advertising partner data flows, and is enforceable by the California Privacy Protection Agency and California AG.
California residents can submit requests to know, delete, correct, or opt out of the sale or sharing of their personal information under CCPA/CPRA via the privacy request form or privacy@zendesk.com. The agreement states that California residents will not be discriminated against for exercising these rights.
How other platforms handle this
If you are a California resident, you may have the right to: Know what personal information we collect, use, disclose, sell, or share. Correct inaccurate personal information. Delete your personal information. Opt out of the sale or sharing of your personal information. Limit the use and disclosure ...
If you are a California resident, you have the right to know what personal information we collect, use, and disclose about you; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information; the right to correct inaccurate person...
Depending on where you are located, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your personal information, the right to data portability, and the right to object to or withdraw consent for certain processi...
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"If you are a California resident, you have the right to: Know what personal information is collected about you. Know whether your personal information is sold or disclosed and to whom. Opt out of the sale or sharing of your personal information. Request deletion of your personal information. Request correction of inaccurate personal information. Not be discriminated against for exercising your California privacy rights. You may submit a request to exercise these rights through our privacy request form or by contacting us at privacy@zendesk.com.— Excerpt from Zendesk's Zendesk Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages CCPA as amended by CPRA, enforced by the California Privacy Protection Agency and California AG. CPRA introduced correction rights, expanded opt-out rights for sharing with third parties for cross-context behavioral advertising, and strengthened data minimization and retention obligations, all of which this provision addresses. (2) GOVERNANCE EXPOSURE: Medium. Organizations using Zendesk who have California-resident employees, customers, or end users should confirm that Zendesk's opt-out of sale or sharing mechanism is accessible to those individuals and that Zendesk's advertising partner data flows satisfy CPRA requirements when the opt-out is exercised. (3) JURISDICTION FLAGS: This provision applies specifically to California residents. Organizations operating in other US states with comprehensive privacy laws (Virginia, Colorado, Connecticut, Texas, Florida, and others) should assess whether Zendesk provides equivalent rights disclosures for residents of those states, as this notice addresses only California specifically among US state-level rights. (4) CONTRACT AND VENDOR IMPLICATIONS: Business customers who qualify as businesses under CCPA should confirm that their service agreements with Zendesk include required CCPA/CPRA service provider provisions, including restrictions on Zendesk's use of California personal information for its own purposes. The DPA should address these requirements. (5) COMPLIANCE CONSIDERATIONS: Organizations should ensure that their own California privacy notices disclose Zendesk as a service provider and accurately describe data flows relevant to California residents. Opt-out signal support, including Global Privacy Control compliance, should be verified for Zendesk-hosted properties serving California residents.
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This provision establishes the specific privacy rights framework Zendesk applies to California residents under CCPA and CPRA, including the opt-out of sale or sharing right applicable to advertising partner data flows, and is enforceable by the California Privacy Protection Agency and California AG.
California residents can submit requests to know, delete, correct, or opt out of the sale or sharing of their personal information under CCPA/CPRA via the privacy request form or privacy@zendesk.com. The agreement states that California residents will not be discriminated against for exercising these rights.
ConductAtlas has identified this type of provision across 4 platforms. See the full comparison.
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