You are responsible for keeping your Wise password secure and for anything that happens in your account. If someone else accesses your account because of your failure to protect your login, Wise will not cover those losses.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision allocates security obligations and liability exposure between the parties. By establishing user responsibility for account monitoring and prompt breach notification, the terms define the threshold at which Wise's liability protections apply.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →Removal of this provision eliminates the explicit liability waiver for security breaches caused by user negligence, potentially increasing Wise's liability for account security failures.
View full change record →This provision means that if your Wise account is hacked due to password reuse or phishing, and Wise determines you didn't adequately protect your credentials, you could be held responsible for all unauthorized transactions made from your account.
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"You are responsible for maintaining the confidentiality of your Account password and for all activity that occurs under your Account. You agree to notify us immediately if you become aware of any unauthorized use of your password or Account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.Excerpt from Wise's Terms of Use (Superseded URL)
(1) REGULATORY FRAMEWORK: Consumer liability for unauthorized electronic fund transfers is governed by EFTA (15 U.S.C.
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The provision allocates security obligations and liability exposure between the parties. By establishing user responsibility for account monitoring and prompt breach notification, the terms define the threshold at which Wise's liability protections apply.
This provision means that if your Wise account is hacked due to password reuse or phishing, and Wise determines you didn't adequately protect your credentials, you could be held responsible for all unauthorized transactions made from your account.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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