Provision record
Wise · Wise Terms of Use (Superseded URL) · View original document ↗

Acceptable Use and Prohibited Transactions

Medium severity Medium confidence Explicit document language Common · 277 of 352 platforms
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Document Record

What it is

Wise prohibits using its services for certain categories of transactions including gambling, adult content, and weapons, and holds you responsible for making sure your use complies with all laws, not just the ones Wise specifically lists.

This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

If you use Wise for a transaction that Wise categorizes as prohibited, even unintentionally, your account may be suspended and the transaction blocked or reversed, and you bear the responsibility for legal compliance.

Interpretive note: The scope of the catch-all user responsibility for all applicable laws is operationally ambiguous, particularly for cross-border transactions where the relevant law in the recipient jurisdiction may be unclear to an average retail user.

Recent Activity

This document changed recently

Medium Jul 28, 2026

The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.

View change record →

Clause Stability Mostly Stable

1
Change
5
Months Monitored
May 10, 2026
First Seen
May 20, 2026
Last Seen
This clause type exists across 1874 other provisions on other platforms.
This clause has changed once in 5 months of monitoring.

Change history

removed Jul 28, 2026

Removal of explicit list of prohibited transaction categories (gambling, adult content, weapons, sanctions) reduces transparency about use restrictions, though restrictions likely remain under separate Acceptable Use Policy.

View full change record →
added May 15, 2026

Explicitly lists prohibited transaction categories (gambling, adult content, weapons) and places compliance burden on users, creating potential liability exposure for users engaging in these activities.

View full change record →

Consumer impact (what this means for users)

If you send money for a purpose that falls into Wise's prohibited categories, your transaction may be blocked and your account suspended without prior warning, and the broad scope of the prohibition, which includes all applicable laws, means you are expected to know the legal requirements of both sending and receiving jurisdictions.

How other platforms handle this

Microsoft Copilot Medium

Use of a virtual private network (VPN) or other technology or service that can be used to mask or obfuscate your geographic location may result in cancellation of your Rewards Account and forfeiture of your accrued Points.

Skillshare Medium

If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...

Mailchimp Medium

Our moderators will thoughtfully consider any explanations and supplemental information provided by the Member when deciding whether to take action or reinstate access.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You may not use our services for any unlawful purpose, or for any transaction that is prohibited under applicable law or regulation, including but not limited to transactions related to gambling, adult content, weapons, or any sanctioned parties or countries. You are responsible for ensuring that your use of our services complies with all applicable laws.

Excerpt from Wise's Terms of Use (Superseded URL)

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: Prohibited use provisions in money transmitter agreements are grounded in FinCEN's AML obligations, OFAC sanctions compliance, and state money transmitter licensing requirements.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Applicable regulations

EFTA / Reg E
United States Federal
FTC Act Section 5
United States Federal
GLBA
United States Federal

Provision details

Document information
Document
Wise Terms of Use (Superseded URL)
Entity
Wise
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-008347
Document ID
CA-D-00265
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
766cd35efcda3d6e56bbb4a99b45d90b9673018b4723cefb2c63c45c5f1df721
Analysis generated
May 10, 2026 05:31 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Wise
Document: Wise Terms of Use (Superseded URL)
Record ID: CA-P-008347
Captured: 2026-05-10 05:31:57 UTC
SHA-256: 766cd35efcda3d6e…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use-superseded-url/provision/CA-P-008347/acceptable-use-and-prohibited-transactions/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Wise's Acceptable Use and Prohibited Transactions clause do?

If you use Wise for a transaction that Wise categorizes as prohibited, even unintentionally, your account may be suspended and the transaction blocked or reversed, and you bear the responsibility for legal compliance.

How does this clause affect you?

If you send money for a purpose that falls into Wise's prohibited categories, your transaction may be blocked and your account suspended without prior warning, and the broad scope of the prohibition, which includes all applicable laws, means you are expected to know the legal requirements of both sending and receiving jurisdictions.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.