Provision record
Wise · Wise Terms of Use (Superseded URL) · View original document ↗

User Responsibility for Account Security

High severity Rare · 2 of 352 platforms
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Document Record

What it is

You are responsible for keeping your Wise password secure and for anything that happens in your account. If someone else accesses your account because of your failure to protect your login, Wise will not cover those losses.

This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision allocates security obligations and liability exposure between the parties. By establishing user responsibility for account monitoring and prompt breach notification, the terms define the threshold at which Wise's liability protections apply.

Clause Stability Stable

0
Changes
4
Months Monitored
Apr 27, 2026
First Seen
Apr 27, 2026
Last Seen
This clause type exists across 2 other provisions on other platforms.

Change history

removed May 15, 2026

Removal of this provision eliminates the explicit liability waiver for security breaches caused by user negligence, potentially increasing Wise's liability for account security failures.

View full change record →

Consumer impact (what this means for users)

This provision means that if your Wise account is hacked due to password reuse or phishing, and Wise determines you didn't adequately protect your credentials, you could be held responsible for all unauthorized transactions made from your account.

How other platforms handle this

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As security for the discharge of all present and future indebtedness and obligations owing by you to Robinhood Securities, you hereby pledge and grant to Robinhood Securities a security interest in and lien upon all securities and other property now or hereafter held, carried or maintained by Robinh...

Microsoft Medium

Microsoft commits to implementing security controls for AI systems to protect against adversarial attacks, model theft, data poisoning, and other AI-specific security threats, and to conducting security testing of AI systems as part of the development and deployment lifecycle.

See all platforms with this clause type →

Monitoring

Wise has changed this document before.

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▸ View Original Clause Language DOCUMENT RECORD
"
You are responsible for maintaining the confidentiality of your Account password and for all activity that occurs under your Account. You agree to notify us immediately if you become aware of any unauthorized use of your password or Account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

Excerpt from Wise's Terms of Use (Superseded URL)

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY FRAMEWORK: Consumer liability for unauthorized electronic fund transfers is governed by EFTA (15 U.S.C. §1693g) and Regulation E (12 CFR §1005.6), which cap consumer liability at $50 for unauthorized EFTs reported within 2 business days, $500 if reported between 2-60 business days, and potentially unlimited if reported after 60 days. Contractual provisions that purport to expand consumer liability beyond EFTA statutory limits are unenforceable. The CFPB has enforcement authority over violations of these consumer liability protections. (2)

Full institutional analysis

Regulatory citations, enforcement risk, and due diligence action items.

Applicable agencies

  • CFPB
    The CFPB enforces EFTA consumer liability protections for unauthorized electronic fund transfers, including the statutory caps on consumer liability that cannot be waived by contract.
    File a complaint →

Applicable regulations

GDPR
European Union
GLBA
United States Federal
UK GDPR
United Kingdom

Provision details

Document information
Document
Wise Terms of Use (Superseded URL)
Entity
Wise
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
April 27, 2026
Record ID
CA-P-003632
Document ID
CA-D-00265
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
3d9a1b9d730a8c1d00ca26bf14405c61751504499ac27ada18a4a48715971c65
Analysis generated
April 27, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Wise
Document: Wise Terms of Use (Superseded URL)
Record ID: CA-P-003632
Captured: 2026-04-27 15:18:55 UTC
SHA-256: 3d9a1b9d730a8c1d…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use-superseded-url/provision/CA-P-003632/user-responsibility-for-account-security/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Governance intelligence across arbitration, AI governance, data rights, indemnification, and retention

Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.

Frequently Asked Questions

What does Wise's User Responsibility for Account Security clause do?

The provision allocates security obligations and liability exposure between the parties. By establishing user responsibility for account monitoring and prompt breach notification, the terms define the threshold at which Wise's liability protections apply.

How does this clause affect you?

This provision means that if your Wise account is hacked due to password reuse or phishing, and Wise determines you didn't adequately protect your credentials, you could be held responsible for all unauthorized transactions made from your account.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.