This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The liability cap creates a defined financial boundary for Wise's exposure in dispute scenarios, establishing that recoverable damages are restricted to either recent payments made or a $25 minimum, whichever is greater. The exclusion of certain damage categories further narrows the scope of compensable losses to direct damages only.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →Under this provision, users' financial recovery in disputes is limited to the greater of three months of fees paid or $25, regardless of claimed losses. Users cannot recover indirect, incidental, special, consequential, or punitive damages through claims against Wise.
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The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"To the maximum extent permitted by applicable law, Wise's total liability to you in connection with the Services shall be limited to the greater of (a) the amount of fees paid by you to Wise in the three months preceding the event giving rise to the claim, or (b) $25. In no event will Wise be liable for any indirect, incidental, special, consequential, or punitive damages.Excerpt from Wise's Terms of Use (Superseded URL)
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The liability cap creates a defined financial boundary for Wise's exposure in dispute scenarios, establishing that recoverable damages are restricted to either recent payments made or a $25 minimum, whichever is greater. The exclusion of certain damage categories further narrows the scope of compensable losses to direct damages only.
Under this provision, users' financial recovery in disputes is limited to the greater of three months of fees paid or $25, regardless of claimed losses. Users cannot recover indirect, incidental, special, consequential, or punitive damages through claims against Wise.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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